How to apply!
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Within your CV and personal statement please demonstrate your knowledge and experience of:
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Working in a fast paced, serviced-led, customer-facing environment.
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Delivering to set KPIs and objectives.
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Excellent communication skills: good telephone manner, including clear speech and the ability to demonstrate empathy and problem solve.
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Keeping accurate records and data input.
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Effective written and spoken communication.
Your personal statement will be limited to a maximum of 1,250 words.
The sift is due to take place on 13th & 14th March 2023.
Interviews/assessments will likely be held between 29th – 31st March 2023.
This interview could be conducted online via Teams or face to face at one of our offices. Further details will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
The selection process will be designed specifically for the role. As a result, your assessment could include:
- an interview, a presentation and a role play exercise.
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
Please see attached candidate notes for further information about our recruitment process.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How we hire page of our DfT Careers website.
Before submitting your application, we encourage you to visit our Recruitment in detail page of the DfT Careers website. You will find detailed information about the entire recruitment process and what to expect when applying for a role in the Civil Service.
Throughout this job advert there are links to the DfT Careers Website, which provides you further information to support your application. Should you be unable to access the information on our website, please email [email protected] for assistance.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.