Job Description
The NEECS Integrated Care Team (ICT) Administration support role is to support clinical teams to manage patients by providing appropriate administration support including receipt of registered patient, service user contact and appointment booking.
They will provide direct administration support to the clinical team including ordering, maintaining stock and other general administrative tasks including accepting patient referrals, booking patient clinic appointments, photocopying, printing, data input, patient contact via phone call, reception duties and generating clinic letters.
They will work in close collaboration with, and under the management of the Integrated Care Team Lead.
Receive referrals via phone or email, ensuring that all referrals are compliant with ESNEFT business rules
Register all patients referred into ESNEFT on the relevant IT EPR system , presently SystmOne Forward all referrals to relevant service hub using established service rules
Receive phone calls from professionals and patients and their families and carers and refer onwards as appropriate when needed. When a query is able to be answered based on information known e.g. appointment bookings, all phone calls should be completed and closed in the gateway
Input monthly clinical audits into national databases for audits assigned to Community Gateway
Collate information from data sources to populate BRAG and SitRep reports on a daily basis during agreed times
One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.
Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.
Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Find out about living and working with us -https://www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role please see the attached job description.