Job Description
Job Title: Revenues Officer Level 1
Vacancy reference number: 00335
Salary: £19,192 - £22,036
Location: Homeworker - Nationwide
Contract type: Full Time /Permanent
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values Expert, Accessible, Dependable.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
Offering a comprehensive and market-competitive benefits package you will also be rewarded with access to our benefits programme, Look Inside, which provides easy access to unbeatable discounts for retailers such as Argos, M&S, B&Q, Currys PC World, etc.
Job Details
We have a number of vacancies for the right candidate to join our One Revenues Team based in Barrow. You will process documentation relating to Council tax payer’s accounts. The Revenues Officer will deal with customers over the phone and in writing to obtain evidence relating to the customer’s request.
As the Revenues Officer you will carry out and complete work accurately with the ability to complete documentation to deadlines whilst maintaining confidentiality at all times. You will be self-motivated, positive with a “can do” attitude and able to use own initiative. You will have good interpersonal skills including the ability to act with tact, sensitivity and diplomacy. The ability to learn and be adaptable to changes in procedures, technology and legislation.
Successful applicants will receive training so that you can fully understand all aspects of the position but you will already hold Mathematics and English skills to GCSE level or key skills level 2 and above.
Key tasks and responsibilities:
- Process documents for council tax payers/accounts within the Liberata operational model
- Ensure accounts are amended at the earliest opportunity
- Process requests for single person discounts, direct debits, change of address, discounts and exemptions in a timely manner
- Process basic recovery administrative documents
- Ensure requests for supporting evidence are clear and concise
- Ensure information relating to customers for other service lines is provided at earliest opportunity
- Undertake tracing function for account payers/debtors
- Ensure the performance management tool is completed accurately and weekly performance table is provided to the line manager in a timely manner
- Play and active role in weekly and monthly employee review (121) meetings
- Ensure knowledge is refreshed in relation to Liberata and site policies
Essential Skills and Attributes:
- Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths
- Experience/understanding in meeting targets and developing own performance
- Competency in use of various IT systems
- Good verbal and written communication skills
To comply with the government’s Baseline Security Personnel Standard
Verification process, this role is subject to completion of a Disclosure Scotland check.
You can apply for this role by submitting a CV outlining your knowledge and experience relevant to the role, including your current salary. Please quote the Job Title and Vacancy reference number within the subject heading.
The closing date for this vacancy is: Friday 10th March 2023
www.liberata.com
Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential.
Job Types: Full-time, Permanent
Salary: £19,192.00-£22,036.00 per year
Benefits:
- Company pension
- Sick pay
- Work from home
Schedule:
Application question(s):
- Do you have any criminal convictions which are not regarded as spent under the Rehabilitation of Offenders Act 1974?
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
- meeting targets and developing own performance: 1 year (preferred)
- use of various IT systems: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Application deadline: 10/03/2023
Reference ID: 00335