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Buckinghamshire County Museum trust T/A Discover Bucks Logo

Visitor Services Assistant

316a344

Aylesbury, England

1 day ago

11.18 GBP HOURLY

Buckinghamshire County Museum trust T/A Discover Bucks


Job Description

Job Description

Job Title: Visitor Services Assistant

Reports To: FOH Supervisor / Visitor Services Manager

Salary : £11.18 ph

Start Date : ASAP

Contract Type : Zero hours

Hours: Casual, including: weekends, school holidays, weekdays, some evenings

Based at : Discover Bucks Museum at 9 Church Street in Aylesbury

Purpose of this role:

Working as part of our Visitor Services team you will provide exceptional customer service, bringing a touch of magic to everything you do. You will be proactively engaging with our visitors about our museum history and exhibits, bringing them to life and encouraging exploration. We have an exciting programme of events and this role will be pivotal in the set up and delivery of these including family holiday activities. While working in the shop and the café you will exceed our charitable sales targets, while also ensuring the day-to-day safety and security of our exhibits and our visitors.

Duties:

Our Expectations

Customer Experience: To deliver an exceptional level of customer service and a smooth visitor experience across the museum. Making sure that the highest levels of customer service are met by actively anticipating and responding to visitor needs quickly and flexibly.

Brand Ambassador: To be a voice for our brand by encouraging visitors to explore and engage with our history and exhibits. To bring a touch of magic to each interaction.

Knowledge: To gain a good knowledge and understanding of the museum’s history and exhibits. To familiarise yourself with upcoming and new exhibitions and events. To communicate well with all departments to ensure information is accurate. To gain a good knowledge of our ticket options, retail and café offer.

Teamwork: To support all colleagues and work as a joined-up museum team. To support your Supervisors, Visitor Services Manager and Head of Learning & Events by being flexible and positive.

Income Generation: To contribute to the museum’s income generation by proactively chatting with visitors about our offer. Consistently offering donation, gift aid and membership while selling tickets, and upselling all items where possible. Understanding that we are a charity that needs income to thrive.

Security: To ensure the security and safety of the museum, its exhibits, and our visitors, through up-to-date knowledge and understanding of our fire safety and evacuation procedures, our cash handling procedures, and our food hygiene policies. To have a good awareness and attention to detail.

Safeguarding: To ensure all children, young people and vulnerable adults are safe while at the museum. To be aware of our safeguarding procedures and to follow them if needed to.

Health & Safety: To be aware of, and adhere to, all the museum’s policies & procedures.

Undertake any other relevant activities which fall under the general scope of this role as directed by your line manager.

Person Specification:

Essential-

General:

Cash Handling:

Health, Safety and Wellbeing:

Desirable-

Job Type: Zero hours contract

Salary: £11.18 per hour

Schedule:

Work Location: In person


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