Volunteers & Befriending Co-ordinator

Job ID:

316a344

Location:

Brent, England

Published:

1 day ago

Salary 25000 GBP ANNUAL

Company

Brent Carers Centre

Website

Headquarters

CEO

Revenue

Type

Sector

Founded

Job Description

Post Title: VOLUNTEERS/BEFRIENDING CO-ORDINATOR

Reports to: Project Manager/Chief Executive

Locations: Based at Brent Carers Centre in the Willesden Medical Centre, but with travel to and work from locations across Brent

Hours: 14hrs It is expected the post holder will be required to attend conferences and meetings as appropriate, which will sometimes involve evening or weekends.

Annual leave: 20 days per annum pro rata plus bank holidays. All appointments are made on the basis of satisfactory references and DBS check.
Probationary period 6 months

Salary: £25,000 per annum

Pension: Brent Carers' Centre Pension Scheme and will contribute 3% of the post's salary. An employee needs to contribute a minimum of 5% of salary to their pension to receive the 3% contribution from Brent Carers Centre.

Duration of Contract: Fixed Term – 5 years

Line Managing: Volunteers

PURPOSE OF POST

To develop and maintain an effective Volunteering & Befriending programme for Brent Carers Centre.

To contribute towards the recording of monitoring & evaluation of outputs and outcomes as well as user feedback information so as to meet the requirements of funders and the organisation.

DUTIES AND RESPONSIBILITIES

Strategic Development

Maintain and develop Brent Carers Centre services of supporting carers volunteering & befriending opportunities, identifying opportunities to develop and/or signpost carers to available carer support training sessions, support groups, etc.
Keep abreast of all strategic developments in relation to carers in locally, regionally and nationally.
To continually consult with our key stakeholder and ensure activities delivered are relevant and delivery to a high standard.
Attend strategic meetings in the Borough and providing a platform for carers to have a voice via carer participations groups, forum, consultation events etc.
Keep your line manager abreast of any relevant developments in the borough which impact on Brent Carers' Centre in its strategic context.

Co-ordinate and Supervise a Volunteers’ Pool

Be responsible for the administration of volunteer enquiries and applications and ensuring that any relevant checks are undertaken and monitored.
Initiate ideas to promote involvement and volunteering with the Brent Carers Centre. This will include distributing information on Brent Carers Centre latest projects and services.
Develop, promote and maintain a wide range of volunteer opportunities. Promoting volunteering through recruitment, publicity strategies and campaigns.
The Volunteer & Befriending Coordinator will lead in the budgetary process of the volunteer activity in compliance with our Volunteer Policy, Volunteers handbook and our Finance Policy. This is to ensure that all volunteers are re-imbursed for out of pocket expenses in relation to appropriate subsistence and travel expenses.
Provide ongoing support for volunteers by acting as a single point of contact for communications and consultation with volunteers to resolve grievances and promote cooperation and resolution. Offering advice and information to volunteers through face-to-face, telephone and email contact.

Befriending Service

The post holder will be required to support the development and implementation of all systems in respect of the following:

a) Volunteer Development and Support

Recruit, select, train and develop volunteers to provide a range of befriending services to older and isolated carers and or vulnerable people.
Ensure that new volunteers receive appropriate and consistent induction and understand Brent Carers Centre policies and procedures.
Provide direct advice, support and supervision to an assigned group of volunteers to ensure they operate effectively.
Assist the Project Manager in developing links with community resources and creating collaborative working partnerships that promote ongoing and effective volunteer recruitment.
Best practice theory in respect of volunteer management is adhered to.

b) Assessment of Client Referrals

Thorough assessment of incoming client referrals ensuring our service can meet their needs effectively.
Managing the assessment and matching of a caseload of clients with volunteer befrienders.
Clients are reviewed regularly to ensure that the service is effective in meeting goals identified in their assessment and plan.
Report any concerns or issues relating to service delivery between volunteer and client to the Project Manager.
Ensure a throughput model of client support is provided to ensure continuing accessibility to new referrals.
Meet weekly with colleagues to discuss cases and seek support and provide feedback to Project Manager when required.

Project Monitoring and Evaluation

Consistently record data required for Brent Carers Centre quantitative and qualitative monitoring and evaluation systems.
Ensure the volunteers understand and implement systems to a high standard.

Assist in Marketing and Publicity of Volunteering & Befriending Opportunities

Ensure the profile of the Brent Carers Centre and the services offered, are raised and maintained.
Continually promote and raise awareness of our volunteering opportunities and our planned activities and training programme around the community and encourage carers to attend.

General Responsibilities

In conjunction with the staff team, assist in the planning and implementation of BCC special and seasonal events such as Carers Week, Carers Rights Day, AGM etc.
Ensure adherence to the content and values of Brent Carers’ equal opportunity policies in all aspects of work
Ensure adherence to confidentiality policy in all aspects of work
Always promote and comply with health and safety regulations and act in accordance with Brent Carers Centre’s policies and procedures and in a way that will enhance the organisation’s reputation.
Promote and maintain effective channels of reporting and communication at all levels within Brent Carers Centre in order to promulgate and accomplish the organisation’s mission, values and objectives
Attend and participate in meetings as required by the Project Manager/Deputy Chief Executive
Manage personal workload in liaison with the Project Manager/Deputy Chief Executive
Carry out relevant duties appropriate to this role in the organisation.
Carry out other such duties that may be required to meet the objectives of this post
Undertake training as required, by agreement with the Project Manager/Deputy Chief Executive.

Person Specification

VOLUNTEERS/BEFRIENDING CO-ORDINATOR

GCSE's, A Levels or Diplomas - Desirable

An associate's degree in business management, human resources, or a related field - Desirable

Relevant Experience

A good understanding of carers' issues and relevant legislation - Desirable

Experience in volunteering and recruitment. - Essential

Understanding of health and safety issues when and undertaking risk assessments for new and existing volunteers - Desirable

Good IT skills – using Microsoft Word and Excel spreadsheets etc. - Essential

Excellent administration, monitoring, IT, and record keeping skills. - Essential

Excellent organization and team-building skills. - Desirable

Experience of networking and developing excellent working relationships with a broad range of organisations. - Essential

Excellent organization and team-building skills. - Essential

Skills and Competencies

Excellent communication and interpersonal skills. - Essential

Ability to work within budgets and resources when delivering activities & training events. - Essential

Strong interpersonal skills, including networking, partnership building and forming positive relationships with carers, colleagues and external agencies - Desirable

Ability to work as part of a team - Essential

Ability to prioritise work and meet deadlines independently - Essential

Job Types: Part-time, Permanent
Part-time hours: 14 per week

Salary: £25,000.00 per year

Benefits: