Job Description
Reservations Manager
About us:
At Flex Living, we believe that renting a home should be as easy as buying an item from Amazon, which means ensuring our guests have an abundance of choice and flexibility to cancel if their plans change. We aim to help landlords stop paying excessive management fees and help renters live and work comfortably anywhere in the world.
Since our launch in 2019, we have doubled in size every six months and launched Flex Living in multiple cities worldwide. You’ll be joining us during an exhilarating stage of development within our company.
About the role:
It is a remote-based role with working hours from 9 am (GMT) to 6 pm (GMT) from Monday to Friday and 2 hours per day on weekends.
Your responsibilities will include the following:
- Supply the required information to customers, corporate clients and agents, including relevant details such as price, location, and availability.
- Perform regular checks on pricing and availability, proactively addressing any discrepancies and communicating updates to relevant parties.
- Generate invoices, ensuring that all necessary details are included and that customers clearly understand the charges.
- Chase payments and handle any payment-related disputes, ensuring that all accounts are up to date and that customers are satisfied with the resolution.
- Assist customers with a smooth check-in and check-out experience, including providing directions, scheduling housekeeping, and handling key exchanges.
- Offer customer maintenance support, and act as a point of contact for any customer services escalations. Promptly respond to requests and coordinate with maintenance staff to resolve issues.
- Continuously improve processes and strategies for reservation and account management, soliciting feedback from clients and colleagues to ensure that communication is effective and that clients are satisfied with the service.
Locations: UK & Ireland (remote or hybrid available if you are close to the London office)
Salary: 20-25K plus commission
About you:
Our ideal candidate:
- Must have: English Written + Spoken – Fluent or Native
- Another language: Spanish, French, Arabic – Fluent or Native
- Have excellent verbal and written communication skills
- Be hard working and have a positive attitude
- Have a team mentality
- Have a passion for providing optimal service
- Be willing to solve problems creatively, collaboratively and also independently.
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
- Weekends only
Supplemental pay types:
Work Location: Remote
Reference ID: ReM