Job Description
Job Title: Lifeguard
Location: Beccles Lido
Remote working role: No – location based only
Age Restriction: 16+ on date of contract commencement
Level/Salary Range: Variable based on age. Starting at £8.00 p/h
Hours: On a shift pattern based on needs of the service
Contract: Zero Hours
Reporting: Role reports to Duty Manager and General Manager
Job Description
Objective of role
- Supervise swimmers in and around the pool to ensure safety of customers.
- Assist pool maintenance and operation tasks.
- Assist daily chemical testing and maintaining pool chemicals.
- Complete pool, bathroom, and site cleaning.
- Maintain pool and staff standards
- Help to maximise sales for café and pool through upselling
- Provide first class customer service
- Assist stock management using epos system and processes to help minimise losses
- Grow personally and professionally as part of the lido business.
- Assist and supervise The Canoe Man (TCM) hire
Responsibilities
- Maintain staff rotations and staff breaks.
- Attend monthly training sessions to keep qualifications up to date.
- To be an active member of the lifeguard team and ensure correct poolside positions and constant visual patrols are maintained.
- Ensure the facilities are operated in an efficient and safe manner in accordance with the PSOP, national standards, and best practice.
- Ensure facilities are cleaned and tidy, and all areas of the site are kept safe.
- Handle dangerous chemicals safely and professionally, in accordance with COSHH.
- Administer first aid to staff and customers when required and complete appropriate report forms.
- Assist with ensuring booked facilities are available on time and as expected by the customers
- To ensure parking restrictions are enforced at all times.
- To enforce Beccles Lido rules and regulations to the public.
- To maintain positive public relations at the swimming pool.
- To maintain a professional attitude towards work
- To report any faults through the appropriate channels.
- To work as part of a team, and on your own initiative, to overcome problems and ensure targets and objectives are met.
- Know rules and conditions of TCM hire
- Provide suitable equipment, advice, and training to TCM hirers
- Other duties as deemed necessary or as required.
Person Specification
Qualifications and Training:
- Maths & English GCSE A-C Essential
- RLSS National Pool Lifeguard Qualification Essential
- First Aid at Work qualification Desirable
- Automatic External Defibrillator qualification Desirable
Experience:
Experience of working in swimming pool environments Desirable
Previous face-to-face customer service experience Essential
Use of Microsoft Excel and Microsoft Office based systems Desirable
Previous experience in use of EPOS system and/or tills Desirable
Skills:
- Ability to initiate contact and communication Essential
- Confident, articulate, and accurate spoken English Essential
- Ability to work hard and smart Essential
- Ability to adapt to frequent change in a pressured environment Essential
- Able to count money and record sales accurately Essential
- Ability to follow policies, procedures, and rules Essential
- Confident decision maker Essential
Attitude:
- Passionate about customer service Essential
- Highly self-motivated Essential
- Warm, friendly, and engaging personality Essential
- Strong sense of responsibility and desire to get things done properly Essential
- Co-operative and coachable Essential
- Prepared to challenge if something is not right Essential
- Motivated by being a team player with a common goal Essential
Other:
- Understanding of working for a social enterprise/charity Desirable
- Able to work evenings and weekends as the services require, within reason Essential
- Flexible, reasonable, and diplomatic Essential
Job Type: Part-time
Part-time hours: 1 per week
Salary: £8.00-£10.56 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Licence/Certification:
- National Pool Lifeguard Qualification (NPLQ) (required)
Work Location: One location
Expected start date: 01/04/2023