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Hours:

42 hours per week. 1:4 weekends. 1 bank holiday per year
About us

We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire. Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

Your role and responsibilities

An exciting opportunity has arisen to join our team at our Village Vet Winchmore Hill team as the Lead Client Care Assistant. You will be based in Winchmore Hill covering reception when required and will support the London regions client care teams. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us. This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long standing and new clients, always ensuring we are personal, professional, and empathetic.
Our front of house teams are the face and voice of our business therefore this role is extremely valued within the hospital team. The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. Previous experience in team leadership within a front of house/customer facing position is vital. Additional experience in the Veterinary or Healthcare sector with a minimum of 3 years’ experience is desired.

Benefits

• 25 days holiday + bank holidays on a pro-rata basis
• Additional paid day off to celebrate your birthday
• Enhanced equal family leave
• Enhanced sickness policy
• £200 CPD allowance
• BVRA Membership fees paid and access to additional learning platform
• Progression opportunities
• Staff discount schemes
• Discounts with PetPlan
• Employee Assistance Programme (EAP)
• Gym membership discount
• Cycle2Work scheme
• Eye care vouchers
• Flu vaccine voucher
• Recruitment reward scheme.