Senior Customer Service Representative - Automotive - Hybrid
Bringing smiles is what we do at TTEC.. . for you and the customer. As a Customer Service Representative working Hybrid in Leeds, United Kingdom, you'll be a part of creating and delivering amazing customer experiences for Volkswagen Group, while you also #experienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Looking to help guide others through sales processes? You'll support customers in purchasing their next vehicle through online resources. You'll oversee the end-to-end process of new vehicle purchases online, from initial pre-sale enquiries to the sales processes and after-sales support. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
- Support customers with sales processes as you provide guidance, keep the customer informed throughout the journey
- Create a seamless customer experience as you provide excellent product knowledge, accurate information, and manage all required processes ensuring adherence to all legal requirements
- Understand every step of the journey as you are the subject matter expert and will need to troubleshoot and stay in compliance with FCA regulation guidelines
- Share insights with management as you help identify efficiencies and improvement opportunities
- Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
- 2+ years customer service call centre experience (required)
- Automotive industry experience (preferred but not essential)
- Knowledge FCA guidelines (offering financial advice, processing payments, and administering financial application referrals)
- Comfortable with decision-making by assessing the situation, researching potential solutions and making recommendations
- A sales and solution-oriented mindset to ensure happy customers
- You lead by example and work with your team to contribute to the success of your client programme
- Computer experience
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at 12.50GBP plus performance bonus opportunities
- Working hours are 14:00 - 22:00 - Monday to Friday including weekends
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
: GB-ENG-West Yorkshire
: _Customer Care Representative