Job Description
At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?
Job Title: Consultant
Location: Rotating between Kyiv and wider Ukraine, and home base (likely UK but flexible) with requirement to spent part of time on home rotations in Crisis24 London Bridge office.
Department: Crisis & Security Consulting
Reporting to: Associate Director (UK/Europe) with deployed reporting to Associate Director Central/Eastern Europe
Overview :
Crisis24 is the world’s premier integrated risk management provider, offering best-in-class physical and cyber security risk and crisis Management consulting, executive protection, travel security and analytical services. Crisis24 is a wholly owned subsidiary of GardaWorld, the world’s largest privately-owned security services company, offering global physical and specialized security solutions. GardaWorld serves a diverse clientele in North America, Africa, Asia and the Middle East through its operations in 45 countries and is a partner of choice for over 35,000 private companies, governments, humanitarian organizations and multinationals.
Crisis24 has been operating in and around Ukraine since January 2022, supporting clients’ personnel and operations throughout the war. GardaWorld also has significant operations in country, run out of an operating base in Kyiv. As a result of the ongoing situation and increased demand for our services, an exciting opportunity has arisen to join Crisis24’s Crisis & Security Consulting (CSC) team. We are looking for a number of highly organised and experienced security risk management practitioners to rotate between Ukraine and home (likely UK but flexible) to:
- Support the operational delivery of our client services in Ukraine, as well as the growth of our team and practice in Central and Eastern Europe.
- Support the wider UK/Europe risk and crisis management consulting team whilst back on home rotations
Role Outline :
Operational support to clients in Ukraine
Support the delivery of client services in Ukraine, including (but not limited to):
- client liaison and management
- management of third-party vendors and ground services
- administration of the Crisis24 Safe Havens (ensuring supplies and equipment in place), and
- responding to client employee requests for safe house use and other ad hoc support
- Delivery of training and briefings both in-person and virtually
- Conduct local area research and delivery of analysis on observations
Other consulting services delivery
- Deploy to client offices throughout UK & Europe and/or other overseas locations to deliver CSC’s pre-incident consulting services
- Delivery and management of SRM, CM and BCM consulting services (such as risk assessments, policy/plan development, incident and crisis management planning and other projects)
- Produce all relevant documentation in support of assigned pre-incident consulting services delivery; responsible for the quality and standards of such documentation in line with CSC’s best practice doctrine and methodology
- Project management of live security risk and crisis management consulting projects and coordination of deployments including administration of other staff and/or third-party consultants on projects
Business development
- Support the generation of new security and crisis management consultancy opportunities both in Ukraine and in the wider UK & Europe region, in support of CSC’s new business targets
- Identify opportunities to promote and enhance CSC’s security and crisis management consulting initiatives
- Scope, price, manage and/or oversee the development of RFPs and client proposals
- Represent CSC, Crisis24 and Garda in client pitches, presentations and meetings
- Identify opportunities to introduce the wider GardaWorld services into clients
Account management
- Client liaison and account/client relationship management of new and existing consulting clients
Team engagement
- Support the development of more junior team members and work in cooperation with the wider global consulting team on all aspects of consulting services delivery
Administrative
- Maintain and/or oversee accurate accounting records for key clients allocated
- Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals
Other
- Support the wider Crisis24 and Garda business as required
Competencies :
- Outstanding written and verbal communication and presentation skills
- Very well organised
- Commercial, with the ability to recognise and develop commercial opportunities
- Creative thinker who can apply initiative and create solutions to solve clients’ problems
- Personable and able to communicate effectively at all levels with team members and clients
- Able to relate well to others with confidence and empathy, build trust and remain calm and resourceful during difficult and emotive situations
- Able to demonstrate adherence to values: ethics, discretion, integrity and accountability
- Flexibility and motivation to work irregular hours and deploy (domestically and overseas) on tasks (often at short notice)
- Invested in development: maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends
Skills and Experience :
- Minimum 5 years' relevant previous experience in a security, intelligence, risk or crisis management environment, working in an operational and/or consulting role
- Strong working knowledge of Security Risk and Crisis Management / Business Continuity Management – Best Practice and Industry Standards
- Demonstrable commercial experience developing new business opportunities
- Extensive travel experience globally including in high threat / hostile environments
- Prior experience in region an advantage
- Competence skills with office-based software; MSOffice
- Ideally at least one relevant security risk management qualification (CSMP, CPP, PSP or other)
- Relevant European languages an advantage
Remuneration and benefits :
Crisis24 offers an extremely interesting and dynamic working environment with opportunity for career progression as well as an attractive remuneration package aligned to the seniority of the role and the region.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.