Job Description
Relationship Manager
Salary: up to £40,000
Location: Cheltenham - Hybrid
Permanent/Full Time
With over 50 years of experience as the student, education, and charity specialists, Endsleigh are part of a growing group of ambitious, high-growth, award-winning businesses that span the insurance value chain.
We’re dedicated to providing marketing leading insurance solutions for students, teachers, alumni and education establishments that’ll make sure they’re protected at every step. Our people are the driving force of Endsleigh, creating an employee-owned company we’re proud of. We aim to create an environment where teams can connect, collaborate and work together to deliver an A-Grade service to all our customers
Role
The role of Relationship Manager here at Endsleigh will involve proactively managing and developing strong working relationships with our insurers and partners to ensure they deliver exceptional service to our customers.
The Relationship Manager will be expected to deliver outstanding customer outcomes in line with Endsleigh’s "Service Excellence Standards", as well as strong commercial performance whilst ensuring effective governance and oversight of the contractual relationships.
The Relationship Manager key accountabilities will include:
- Effective oversight and management of relationships with Endsleigh insurers and partners to improve customer outcomes and operational efficiencies
- Work proactively with colleagues in Sales and Operations to understand and deliver on their service requirements.
- Develop, implement and manage SLA’s across our insurer panel and partners.
- Lead initiatives for sales and service improvements by acting on feedback from partners and internal stakeholders
- Working closely with the Product and Proposition team to support the delivery of new products and implementation of service requirements.
- Act as first point of contact and escalation for partners.
- Support the review and negotiation of partner contracts
- Ensure effective reporting mechanisms in place with all key partners
Person
We are looking for a passionate Relationship Manager with strong networking and communication skills, to aid with building and maintaining relationships both internally and externally.
The Relationship Manager will also have the following;
- Experience in managing third party relationships or operational experience in the implantation and management of service levels.
- An understanding of the insurance market
- Excellent communication and negotiation skills
- Analytical and business management capabilities
- A proven track record of delivering exceptional customer service
- Problem solving and innovative mindset
Reward
This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary. We will offer you a fantastic benefits package which includes a defined contribution pension scheme where Endsleigh will contribute 4% of your pensionable salary increasing to 8% at 5 years’ service and rising again to 12% in year 10.
You will start with 22 days holiday plus bank holidays, rising to 25 days after 2years’ and 27 days after 5 years’ service. We also offer all colleagues the ability to buy holidays if they wish to, as well as giving you your Birthday off.
In addition to this we also offer:
- Health CashPlan
- Hybrid Working
- Life Insurance
- Income Protection Plan
- Free fruit and healthy snacks
- The opportunity to buy additional holiday
- 2 paid volunteering days
- Funding for team social events via the Endsleigh Fun(d)
Job Type: Permanent
Salary: Up to £40,000.00 per year
Schedule:
Work Location: Remote