Job Description
Code Ninjas High Wycombe and Aylesbury
Position
Team Administrator
Location
Home based with occasional onsite meeting attendance
Job types
Permanent
Hours
16 hours a week
Schedule
Working hours:
Flexible; initially 4 weekdays 10am-2pm
Possibility for the role to grow with the business
Salary
Dependent on Experience £10-12 per hour
Benefits
Pension scheme if eligible, family discount to coding programmes.
Further information
Check out our webpage:
Coding For Kids in High Wycombe (High Wycombe) | Code Ninjas
Coding For Kids in Aylesbury (Aylesbury) | Code Ninjas
Equal opportunities statement
Code Ninjas is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Company description
Who are we?
Code Ninjas is the nation’s fastest growing kids coding franchise. In our studio, kids aged between 5 and 14 years learn to code in a fun, non-intimidating way by playing and building video games they love. Kids have a blast and cannot wait to come back. Parents are thrilled as their children gain confidence and new skills including coding, maths, logic, critical thinking and problem-solving as they progress from white to black belt through our martial arts-based curriculum. Our core promise is - Kids have fun, parents see results.
Job Description
What are we looking for?
We are looking for a Team Administrator to join our team of dynamic, energetic, forward-thinking minds, working towards our collective goal of providing a fun and safe learning environment for children.
We are looking for someone who is driven, customer-focused, self-motivated, with initiative to help us ensure all elements of customer services and administration for our after-school club runs smoothly and to a high standard.
In return, Code Ninjas High Wycombe/Aylesburywill give you an inspiring environment that will enable you to develop your skillset and support your growth in a role that will help expand the business going forward.
Key Responsibilities
Administration /Customer Service
- Administration support for the management team.
- Responding to customer emails in a timely manner and resolving to customer queries.
- Answering calls from current members and prospective customers that come through via our marketing channels.
- Dealing with customer payment issues flagged on the system.
- Upgrading and changing of member coding programmes as required.
- Tracking satisfaction surveys and reporting back on findings to the directors, as well as follow up with the customers if there are any concerns.
- Reporting weekly to management team on progress, administration tasks, and customer related issues.
- Ensuring all company systems e.g. CRM systems are kept up to date.
- Ensuring any notice of membership termination are filed and actioned accordingly.
- Ensuring all stationery and stock/inventory is up to date and orders placed for equipment and uniforms.
- Supporting Directors with organising holiday camps during the holiday periods and other events preparation.
- Building the booking scheduler for parents to book on to sessions
Sales
- Following up on all incoming leads.
- Scheduling taster sessions & confirmation of attendance.
- Following up on taster sessions and sign ups over the phone if required
- Sending out of the Parent Contact after sign-up and file under customer records on the CRM system.
Marketing
- Communications to existing members and leads on deals and promotions.
- Working closely with the Marketing Lead to support all marketing activity.
- Liaise with 3rdparty company for marketing initiatives.
HR/Staff
- Filing 1:1 reviews with staff carried out by Team Leader and ensuring Personnel files are kept up-to-date. Updating owners of any issues.
- Managing Staff Rota for both sites and update Team Leaders accordingly.
- Managing the changes to the staff rota on a weekly basis dependent on student attendance.
- Tracking leave requests for staff. Adjusting and finding cover accordingly.
- Co-ordinating new staff training, system access and inductions.
- Working with HR Lead and directors to fulfil recruitment requirements.
Skills, Qualifications & Experience
Essential
You will need to have a fun, energetic and ‘can-do’ attitude, with the following essential skills or experience:
- Experience of working in an administrative and/or customer service position i.e. retail or customer-focused role.
- Must have excellent organisational skills
- Must be personable with customers and have excellent communication skills both verbal and written.
- A keen team player with the ability to bring the best out in others.
- Competent with technology, Microsoft suite, office equipment
- Knowledge of business operations, sales, and administration.
- Pro-active and able to resolve customer problems and complaints in a logical manner.
- Pays attention to detail and deadlines – In respect of the customers - i.e., missed payments, cancellations etc.
- Strong analytical skills and a critical thinker - able to pick up basic concepts with ease.
Desirable
Not a must, but ideally you will also have some experience in:
- Knowledge and passion for Technology and STEM.
- Experience of using Social Media platforms for marketing purposes
- Educated in coding or a technical related subject.
Job Type: Part-time
Part-time hours: 16 per week
Salary: From £11.00 per hour
Benefits:
- Company pension
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Work Location: Remote
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