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Job Introduction

We have a fantastic opportunity available in our Lancashire Young People and Families Service based in Lancaster. We are looking for an enthusiastic, motivated Team Support worker to play a vital part in delivering impeccable customer service to our service users for HCRG Care Group.

This is a full time role for 37.5 hours, fixed term for 12 months with a salary of £21,000 FT. It is perfect for someone who is looking for that work/life balance as the role also offers flexibility to work from home and at our base. Come join our team and make a real difference to the children and families that need our support.

Main Responsibilities

• Booking in Clinicians appointment
• Making any MDT referrals for all disciplines in the locality
• Networking across the service and liaise with other locality admin staff
• To respect confidentiality for any work undertaken and have the ability to use own initiative and work within deadlines, with minimum supervision, while maintaining a flexible approach
• Ensure clinical equipment is serviced as per guidelines and liaise with the admin team leader to ensure the asset register is updated
• Under direction of the team leader order equipment and resources via the procurement system and Page Engine
• Keep team electronic folders up to date and in good order

The Ideal Candidate

The desirable candidate for this role will be friendly, polite, enthusiastic and enjoy working in an exciting role.

Our new team member will have excellent time management and be able to prioritise and organise workload effectively.

Lastly the candidate is professional over the phone and is able to build relationships with families.

About The Company

We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Package Description

You will feel valued as a Team Support worker with HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £21,000 with group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year