Job Description
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
We are looking for passionate and talented people to join our e-commerce and operations team . Together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
Responsibilities:
- Ongoing management of internal account operations (revenue delivery, dashboard management, troubleshooting issues, optimization opportunities and merchant tutorials)
- Educate brands on the usage of tools within the TikTok Shop Ecosystem to become self-sufficient
- Consult clients on their direct response objectives, and partner closely with Account Managers to craft thoughtful and creative sales plans
- Collaborate with Live/Campaign Ops to ensure effective Live and campaign delivery and resolve any technical hurdles
- Reactive work, the possibility of flexible shift work needed.
- Day-day administrative duties including seller management, and onboarding outreach.
- Recognize and represent client needs and asks to cross-functional stakeholders
- Proactively and continually identify areas of improvement, educating clients on products, new updates/solutions and growing existing business partnerships.
Qualifications
- BA/Hons Graduate or above [preferred subjects: Business management, Data Analytics]
- [Desirable] 1 yrs experience in relatable fashion management either at an e-commerce company, a large retailer or an agency.
- Practical experience in social commerce, content marketing, and influencer/creator space.
- Understanding of TikTok and TikTok Shop from a customer perspective/in-app experience
- Experience working with Excel and delivering actionable insights.
- Understanding of seasonal trends and campaign calendars
- Tenacious and entrepreneurial approach to working through product, process, and client challenges.
- Customer service orientation and experience working in a client-facing capacity.
- Exceptional communication, analytics and interpersonal skills.
- Ability to work in a fast-paced and unstructured work environment. Flexible and collaborative with an entrepreneurial spirit.
- High attention to detail whilst also capable of making fast-based decisions. Effective and creative problem-solving capabilities.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.