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Ventures Lab

Customer Service Agent English/ Turkish

Id Job: 316a344

🏢 On-site
💼 Ventures Lab
📍 London, England
🕒 Today
💰 28000 – 52000 GBP ANNUAL

Job Description

The objective of this role is to support the customers for our online products through both written and spoken channels.


What you will be doing:


  • Follow communication procedures, guidelines and policies
  • Provide high quality technical help desk and customer support via e-mail, live-chat and phone
  • Transfer accurate information to customers with quality service and customer satisfaction
  • Dedicated to resolving customers' issues or problems
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Work with different marketing campaigns
  • Confident and ambitious on sales
  • Achieve targets and goals given by team leaders, management or any party that was approved to give such

Desired skills & experience:


  • Proven experience of delivering customer excellence
  • Outstanding verbal and written English language skills
  • Use and knowledge of Turkish language will be an asset but not essential
  • Competence with MS Word and MS Excel as well as general use of MS Windows
  • Multi-tasking ability
  • Ability to work in a team environment
  • Ability to solve problems, initiative and resourceful

Our offer:


  • Competitive remuneration and social benefits package
  • Career progression with a large company
  • Dynamic and friendly work environment
  • Office location – in the heart of London

Interested? Send us a brief note of your motivation to apply.


If you want to know more about the position, please feel free to contact us anytime at [email protected]

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