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Holiday Inn Express Portsmouth

Guest Service Assistant

Id Job: 316a344

🏢 On-site
💼 Holiday Inn Express Portsmouth
📍 Portsmouth, South East England, England
🕒 1 day ago
💰 20751 – 25939 GBP ANNUAL

Job Description

Job Ref: KGH6791
Branch: Holiday Inn Express Portsmouth
Location: Holiday Inn Express Portsmouth
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Part Time
Hours per week: 16
Posted date: 20/02/2023
Closing date: 08/03/2023


This role? It’s ALL about the guest and delivering an outstanding service for them.

Outstanding being safe, hospitable and positively memorable experience. You’ll be playing a key role in supporting your hotel in achieving its performance metrics and objectives – and you’ll care about doing so, along with an incredible team in Guest Services.

What you’ll be doing as a Guest Service Assistant

  • Ensuring that all guests experience an outstanding level of service throughout their stay
  • Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
  • Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
  • Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
  • Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
  • Responding promptly to guest complaints and finding ways to turnaround any negative feedback
  • Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
  • Process and receive telephone or walk-in reservations accurately
  • Looking for ways to deliver continuous improvements to the guest experience.

What’ll make you a great fit

  • It doesn’t matter where you’ve gained your experience, as long as you are driven and have incredible customer service abilities and confidence to anticipate and deliver on guests needs
  • You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
  • You’ll love people – and as a result, have great interpersonal and communication skills
  • Details? You love them! You’ll be incredibly attentive with guests as a result
  • Flexible and able to remain focused on results under pressure and to challenging deadlines
  • Self-motivated and confident
  • Hard-working but FUN!

The benefits

  • Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
  • Family and Friends discounts in hotels across the Kew Green Hotels estate
  • International Travel at Employee Rate for other branded hotels within our brand family
  • Progression and room to grow, with opportunities across the UK and internationally
  • Flexible attitude and working hours.

Located at the heart of the hustle and bustle of Gunwharf Quays, the Holiday Inn Express is a great hotel within walking distance from a great array of bars, restaurants and plenty of shops.

Just a short walk from Spinnaker Tower and Portsmouth's Historic Dockyard, our hotel location offers guests a great base to not only visit Portsmouth's Attractions but also a stimulating environment to hold meetings and presentations.

With 24 hour Parking, free WiFi and a great Continental Breakfast available for our guests, Holiday Inn Express Gunwharf Quays is the place to be.

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