Due to the nature of this role, we require all applicants to be over 18 to apply
Join John Lewis or Waitrose today
At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience when receiving delivery and installation of our fantastic products.
Job Summary:
Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.
As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.
Job Description
Hours of work
41 hours per week.
10:30 - 21:30 Monday to Friday, 07:00 - 18:00 Saturday
Our Drivers work 4 days out of 6 (Monday - Saturday) which means you’ll enjoy 3 days off each week to maintain a healthy work/life balance. We also offer overtime when required so there’s potential to top up your earnings.
We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.
Duties & Responsibilities
What you will be doing:
You will be required to complete the Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer, achieving the criteria measures at the end. This includes achieving your C1 licence.
Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:
Finally, you will offer to take away the packaging.
Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.
Required Experience, Skills & Qualifications:
Required Qualifications:
Desirable Experience:
Previous experience in a customer facing role Previous experience of the installation of white goods, building of furniture or associated skills
Strong verbal communication skills both over the phone and face to face
After completion of Earning Membership,as a Partner in the John Lewis Partnership you will be entitled to;
25% Discount at John Lewis & Partners on majority of goods
12% Discount at John Lewis & Partners on electrical & white goods
20% Discount at Waitrose & Partners on majority of goods
The Partnership offers a defined contribution pension scheme and Life Assurance is 4x annual salary
From 4.5 weeks paid holiday per year, increasing with length of service
Work-Life balance
Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay
VIP suites with discounted tickets at the O2 arena
Discounted cinema tickets.
Discounts at numerous restaurants and bars
Exclusive days out for John Lewis Partners and their families
We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/
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Note for Internal Partners:
Please be aware that new applications must be started via the internal jobs website. Please follow the links from the Partner Intranet to start your application. Applications from Internal Partners that start from JLPJobs.com will be rejected.