Job Description
Why work for us?
Kinetic Capital Partners is an External Asset Manager that exists to help our clients (UHNIs and institutions) achieve their long-term financial goals. Our team exemplifies our values of putting clients first, acting like owners, and succeeding as a team. Our culture is high-energy, collaborative, and forward-thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic team!
TRUST and INTEGRITY are the core pillars of our culture. Our culture is the foundation for how we put clients’ interests first and how we interact with clients and one another as part of our unique, people-focused work environment. We support a working model that allows teams to build a strong and positive culture by inspiring innovation and increasing collaboration.
KCP’s Workplace Practices are subject to change as the future of work within our organization evolves.
Your opportunity
KCP is looking for a senior relationship manager to join its local team in London. In this role, you will work at a multi-disciplinary team under the Executive Director, to build and maintain long-lasting relationships with both local and international clients, providing a high level of customer service and matching their needs with our products. In doing so, you will successfully take on a lot of responsibility by using a proactive and critical approach to all tasks, winning business and being an ambassador for KCP.
Responsibilities
- Identify new business opportunities by exploring potential new clients (HNIs/UHNIs/Institutions) and nurturing existing relationships.
- Understand client’s needs and liaise with teams and third-party service providers to ensure the agreed arrangement and service requirements of the client are articulated
- Coordinating the onboarding of clients and client change activities, ensuring effective compliance with all regulatory obligations and internal governance.
- Provide post-sales client relationship management through high-quality client service with outstanding attention to detail.
- Owning client and consultant queries, delegating as appropriate to internal teams, monitoring progress to resolution and ensuring timely responses
The main criteria are being self-motivated and able to work independently and being proactive.
Qualifications:
- At least 10+ years of experience in client relationship management
- Professional Qualifications an advantage
Must have skills
- Strong client service skills, including responsiveness, issue resolution, root cause analysis and process improvement, with a passion for delivering service excellence
- Well-developed and evidenced project management skills – organized and disciplined.
- High level of customer service and attention to detail.
- Strong written and verbal communication and presentation skills
- Client-focused with strong relationship skills.
- Excellent influencing and powerful communication skills.
- Understands the compliance requirements
Supervisory Responsibilities
Potential for growth
- Mentoring
- Leadership development programs
- Regular training
- Career development services
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and policies applicable for your role.
Benefits
This is a permanent contract as a Senior Relationship Manager and is the opportunity to join a supportive and hardworking team. The contract comes with a competitive and attractive bonus package depending upon experience, revenue generation capability and the type of clientele which are to be discussed at the time of the interview.
Job Type: Full-time
Salary: From £75,000.00 per year
Benefits:
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London, W1G 0PG: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Relationship management (preferred)
- Customer service (preferred)
Work Location: Hybrid remote in London, W1G 0PG
Reference ID: Relationship Manager