About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
BT Redcare sits at the heart of home and business security, bridging the gap between customers, installers and Alarm Receiving Centres. Backed by BT’s trusted technology, and the largest R&D budget in the UK. The Recdare order desk support Alarm Installers in providing the technology that connects their systems to our network
- Reporting to the Order Desk Manager.
- Ensure systems used for ordering have all the correct data, such as BOPs Order Tool, Ultra Agent, Oracle.
- Working closely with Redcare stakeholders – Technical teams, Account Managers, Product Line.
- Managing daily workflow of orders into the team.
- Daily reports to warehouse to dispatch kit.
- Managing orders raised via online shop.
- Place orders to a high standard of accuracy.
- Liaising with Alarm Receiving Centres and Installers.
- Dealing with escalations and priorities for kit ordering.
- Supplier management.
- Knowledge of key systems – Oracle, BOPs, Ultra Agent, BT Wholesale.
- Knowledge of BT Redcare product.
- Excellent order management skills.
- Excellent accuracy, attention to detail and meeting deadlines are vital to the success of this role.
- All communications and feedback to be of an excellent standard with clear and concise written and verbal interactions evident at all times.
- Provide specific information when requested to support the business in its strategic aims.
- Maintain records as required to ensure the integrity and security of information.
- Competitive salary and on-target bonus plan
- World-class training and development opportunities
- 25 days’ annual leave (not including bank holidays)
- Discounted broadband, mobile and TV packages
- Share option and pension scheme programmes
- Flexible benefits to fit around you
Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..