Job Description
Tiptree Tea Room Assistant
Southwold Tiptree Tea Room, High Street, Southwold, Suffolk (IP18 6DN)
Up to £10.42ph + tips
Working hours: Part time, flexible shifts available between 8.00am and 6.00pm on weekends.
Wilkin & Sons / Tiptree is a quintessentially British business that grows, makes and sells remarkably good food. Our aim has always been to make the best products and to provide a service to match. This is just as true today as it was yesterday and this is certainly what we want to be true tomorrow.
Wilkin & Sons Ltd boast 10 Tea Rooms and a Jam Shop across Essex and Suffolk. We are now looking to recruit for our Southwold Tea Room, for a part-time Tea Room Assistant on a part time basis. We are seeking those that are able to cover the weekend shifts.
Ideally seeking someone with previous waiting/hospitality experience so they can hit the ground running.
We are looking for great people to join us, and to uphold our high standards of exceptional service to our dining customers so that they have a pleasant and comfortable experience. Our team members will be required to be role models for outstanding service and make each customer feel valued, whether they are visiting the tea room for the first or the twentieth time.
Responsibilities (but not limited to):
- Dealing with the customers in a polite and helpful manner with a fast, efficient, friendly and personalised service.
- Operating the till.
- Communicating concise orders to staff in the kitchen.
- Serving and food preparation including meals, cakes, and hot and cold drinks.
- Generally helping to keep the everyday operations running smoothly.
- Clearing tables, disposing of waste, operating the dishwasher, end of day cleaning.
- Follow all menu recipes and procedures, maintaining the highest quality and consistent product standards.
- Re-stocking retail areas.
- Staff are also expected to learn about our own branded products we stock so that they are able to answer customer queries.
Requirements:
- Strive to develop rapport with customers and team members.
- Be Pro-active in solving customer problems or complaints and strive to find ways to satisfy them.
- Natural strong communication skills.
- Problem solving skills and ability to think on your feet.
- Tearoom/shop dress code - you will be provided with a ‘Tiptree’ top which is to be worn with either a smart skirt or pair of trousers. For health and safety reasons shoes must be closed, long hair must be tied back and jewellery should be kept to a minimum.
If you feel you would complement our team and willing to support and uphold our values of excellent customer service we would love to hear from you.
Jobseeker: We value your application however, though we will strive to respond to everyone directly, but if we experience high volumes this may not be possible. Please be assured though that we will review your CV and should we believe you meet the experience needed for our vacancy will be in touch very shortly!
Job Types: Part-time, Zero hours contract
Salary: Up to £10.42 per hour
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Southwold: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
- customer Service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 06/03/2023