Job Description
We are looking for someone to join our friendly team who is passionate about preparing delicious food and delivering great customer service.
Key areas of responsibility:
- Serve customers efficiently with food and drink orders and take payments.
- Preparation of the cafe before, during and at the end of service.
- Offer customers a high standard of customer service and care.
The role includes:
- Demonstrating the highest standards of customer welcome and care when assisting customers and delivering orders to tables.
- Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
- Ensuring adequate stock levels of supplies and consumables for café area, managing orders and stock rotation.
- Managing queues and meeting customer expectations, upsell to maximise profit.
- Service of hot and cold beverages, cakes and other food items.
- Keeping the areas tidy and clean including table clearing, removing dirties and waste.
- Handling customer complaints in the first instance and reporting feedback to the Managers.
- Working within established guidelines and operating procedures.
- Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc.
- Keeping up to date with special promotions and creating displays.
- Ensuring compliance with all legislation, H&S and food hygiene.
- Must be able to work Saturdays
The personal skills that is required for the job:
- Having a friendly and engaging personality, a good communicator, able to work under pressure.
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
- Knowledge of till operation and cash handling.
- Excellent standards of personal presentation smart appearance and articulate.
- To be self motivated and able to use your own initiative
- Food Hygiene training / qualifications.
- Trained Barista or with previous catering experience advantageous.
Job Types: Full-time, Part-time, Permanent
Salary: £9.50-£10.00 per hour
Benefits:
- Casual dress
- Discounted or free food
- Store discount
Day range:
Shift:
Experience:
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: One location