Job Description
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.comand explore our commitment to diversity and inclusion.
6 MONTH INITIAL CONTRACT WITH VIEW TO EXTEND
JOB ROLE SUMMARY:
Working within a busy department, you will be expected to liaise with customers, the appropriate internal teams, lease companies (returns only) and logistics sub-contractors to ensure that all deliveries are scheduled accurately and cost effectively.
PRIMARY RESPONSIBILITIES:
- Schedule deliveries, collections and relocations with customers / lease companies
- Liaise with customers / lease companies regarding their deliveries, collections and relocations, by telephone and email
- Liaise with Sub contractors, Workshop and Warehousing Team as appropriate, and any other internal department as required
- Check that all correct paperwork received from SOP and Sales prior to scheduling; update SOP and Sales once a delivery date is in place
- Deal with all enquiries into the Logistics department via telephone and email
- Check that all deliveries have signed delivery paperwork
- Be aware of vehicle weight restrictions and schedule accordingly
- Ensure a complete and accurate site survey is in place for every delivery
- Arrange IT resource to coincide with installation / request training where needed (as per deal sheet)
- Route plan where required - Manage logistics costs and plan to the most cost-effective option
- Maintain accurate information as required
EDUCATION REQUIREMENTS:
Preferred: Minimum of 5 GCSE’s at Grade C or above (or equivalent) is desirable but not essential
QUALIFICATIONS:
- Minimum of 2 years customer service experience desirable
- Excellent verbal and written communication skills
- Good numeracy and analytical skills
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/diversity and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xeroxcom. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
© 2023 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Job Type: Fixed term contract
Contract length: 6 months
Benefits:
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Kingswinford, DY6 7FR: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you now or in the future require employer sponsorship for a work VISA?
Experience:
- Customer service: 2 years (preferred)
- Phone etiquette: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Kingswinford, DY6 7FR