Digital Expert
Job summary:
As a Digital Expert working for Porsche, you will support the Porsche Centre Marketing colleagues with the online marketing strategy. With overall responsibility for updating and maintaining the online appearance of the Centre as the customers first touchpoint with the brand, you will ensure the latest content on both the Centre webpage and social channels.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!
Key Responsibilities will include:
Creating high engagement on social channels (e.g. engaging posts, quizzes/ competitions), acknowledging comments and responses promptly to develop connections with potential Centre visitors.-
Distributing marketing content across all customer touchpoints with aligned content, tailored to individual target groups.
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Monitoring and responding to customer comments, reviews and posts on social media where appropriate in a timely, professional and brand adequate manner.
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Acting as an online concierge, ensuring online customers are assisted and directed to the appropriate place or person.
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Aligning social content to support sales/ after sales needs by raising awareness – balancing both engagement and business requirements.
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Working in close collaboration (or in combination with) a Porsche Pro or Sales Consultant to quickly and accurately respond to product related questions.
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Identifying comments which hint at interest in Porsche's products or services and engaging with them to generate leads.
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Acts as an interface for online requests (e.g. test drive scheduling, consultation appointments) by handing over the customer to the right person in the team.
Qualifications:
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Previous experience of working within a Marketing and Digital Marketing capacity.
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A customer centric approach; always striving to deliver service above customer expectations, and the ability to create and develop a culture of continuous improvement.
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The ability to quickly build strong relationships, conversing with others professionally, clearly and effectively.
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Ability to work to targets, deadlines and under pressure, with a determined and goal oriented approach.
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Able to work independently, with a confident yet personable manner.
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A strong attention to detail, taking pride in their work at all times.
Why join JCT600 and what is in it for you?
As part of our ambition to be best place to work, we offer:
Highly competitive salary dependent upon experience.-
A life assurance plan and a company pension subject to T&C’s.
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26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
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Flexible and hybrid working policies.
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26 weeks paid maternity leave and 4 weeks paid paternity leave.
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A range of training and leadership development programmes.
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Colleague referral scheme worth up to £1000 per referral.
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Preferential Service Rates (This includes family and friends)
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Long service reward and Loyalty incentives.
Read more about our Employee Benefits - JCT600
Our Ambition:
It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.