Job Description
JOB DESCRIPTION Operations Support Executive
About this role
Role title: Operations Support Executive (Remote, Midlands Based)
Reports to Head of Operations
Division Operations
Direct reports None
Hours 40 / week
Key Responsibilities The key duties for the role are:
- Assist with debt referrals
- Delivering Operations reports
- Provide support and training to site staff and acting as their first point of contact
- Support with tenant administration
- Dealing with enquiries for schemes using the CRM system
- Keeping internal booking system up to date and accurate
- Managing external enquiries and leads into the central enquiry inbox this includes leads from some third party agents, general enquiries from customers and prospective customers
- Providing support in travel and transport bookings where required
- Collating payroll information
- Managing New Starter administration
- Managing recruitment advertisements
- Supporting property teams during turn around and check in if required
- Ad hoc tasks
Please note that due to the nature of the business and this specific role there are a large number of ad-hoc tasks which occur throughout the year – the JD is not exhaustive.
The nature of the role means that you may be required to work outside of your hours (move in weekends, summer etc). Occasional travel may be required.
Person Profile: Experience:
- Previous experience working in an operations or customer services team
Skills/Ability/Knowledge:
- Information technology skills – Word/Excel/Outlook
- Ability to work autonomously with remote management
- Excellent interpersonal skills to deal with tenants and clients
- Good organisational skills and ability to work to, and sometime implement own processes
- Good copy writing and customer service skills
- Strong team player, evidencing an ability to establish positive working relationships
- Proactive approach, quick to learn and able to manage own workload
- Critical thinking and problem-solving skills
- Able to cope in times of pressure
It is your personal responsibility to work within Abodus policies, procedures and processes at all times. For the purposes of clarity, this includes but is not limited to, items such as our employment policies, health and safety policies, equal opportunities, data protection, compliance and money laundering responsibilities.
- All employees will act in accordance with appropriate professional and legislative regulations and codes of conduct
- The Company expects all employees to maintain good standards of electronic and/or paper filling as required in their role
- You will be expected to carry out all aspects of your role profile and any additional responsibilities as requested from time to time
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
Education:
- A-Level or equivalent (preferred)
Experience:
- Administrative: 2 years (preferred)
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer Service: 1 year (preferred)
- Administration: 1 year (preferred)
Work Location: Remote
Application deadline: 03/03/2023