Job Description
Climate change is the greatest threat of our time. Let's solve it together.
Manufacture 2030 is a fast growth purpose-led company accelerating global progress towards the UN Sustainable Development Goals (SDGs). We provide companies of all sizes with the certainty they need to hit GHG emissions reduction targets, be it a global corporation or an SME within their supply chain. Our unique software platform and support services help measure, manage and reduce environmental impact in line with the latest climate science at a global scale. We give our clients in the pharmaceutical, chemical, retail, automotive and fast-moving consumer goods sectors the confidence the need to hit their carbon reduction targets, while offering their suppliers the opportunity to enhance their operational efficiency, procure more sustainably and drive down costs.
We're now on the hunt for an enthusiastic and motivated Climate Action Executive to join our Customer Success team, supporting the growth of our business and managing supplier engagement and being the first point of contact for supplier queries about our product and service.
Responsibilities:
- Manage a portfolio of suppliers, supporting post-sale relationship including set-up, training, liaising with suppliers to improve environmental data accuracy.
- Be the go-to person for customer questions or support needs covering everything from setting up new users and checking account settings, to more technical questions around environmental data.
- Deliver world-class customer support by handling queries across all channels including email, phone, online chat etc in an expert, friendly and timely manner.
- Responsible for maximising environmental data submission rates and accuracy in your portfolio of suppliers.
- Gain an understanding of suppliers' challenges and pain points and feed these into the Product and Customer Teams to assist product, comms and service development for upsell and renewals.
- Effectively communicate the company vision and value proposition for reducing carbon emissions in global manufacturing through the delivery of compelling product demonstrations and training sessions to supplier clients.
- Draft and deliver communications to suppliers including via email/phone/online guides/videos to ensure suppliers are adequately trained on using our tool and have a smooth and streamlined experience during set-up, data input and reporting.
- Keep on top of all incoming customer support tickets and queries and deliver a best-in-class response rate
Desired Skills and Experience:
- Passionate belief in our mission to accelerate the transition to sustainable manufacturing
- Excellent communication skills, with impeccable written and spoken English, and a positive, confident phone manner
- Fluency in other languages would be a big bonus especially: Hindi, German, Japanese, Spanish
- A bachelor's degree or equivalent, ideally in environmental science
- Any relevant experience of customer service would be an asset
- A demonstrated ability to work in a fast-paced environment. Adaptability and flexibility to changing priorities and ability to work simultaneously on multiple priorities.
- A keen interest in sustainability and manufacturing as well as technology and a willingness to develop your knowledge of corporate sustainability.
- Experience undertaking outreach via email and phone
- A natural attention to detail, organisation and diligence in the way you work, to help ensure comprehensive record-keeping of customer interactions to deliver the best possible service.
You are:
To be successful in this role, you have to be an energetic person with a strong customer focus. You are passionate about supporting our mission and helping manufacturers to reduce their costs and global climate impacts. You will need to be able to talk confidently to manufacturing site managers and engineers as well as senior corporate executives, understand their world and their challenges.
You will need excellent communication skills, be able to learn fast about the world our customers inhabit, and their priorities, and be prepared to challenge customer thinking. As we grow and scale as a business the aforementioned responsibilities are likely to evolve and develop and you should feel comfortable to adapt and grow with the role.
What you get
- The opportunity to work with global manufacturing brands and their suppliers, helping them to significantly reduce their GHG emissions and wider environmental impacts on the planet
- An opportunity to help build a game changing software company from an early stage
- A culture of empowerment, with high levels of personal responsibility given from day one
- The opportunity to work with inspirational colleagues who are highly passionate and motivated by a belief that the work they do positively contributes to a more sustainable future
- An environment where new ideas and innovation are encouraged and rewarded
- Exposure to the world of corporate sustainability strategies, their barriers and opportunities
Job summary:
Location: Oxford, UK or remote
Remuneration: £24k-£30k
Tenure: Full time / permanent
Reporting to: Climate Action Manager
Closing Date: 24th March 2023
Manufacture 2030 (the sole trading company of 2degrees Ltd) is an equal opportunities employer. We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, race, colour, ethnic origin, sexual orientation, age or disability, and that all appointments are made purely on the basis of merit. Any personal data we collect from you as part of a recruitment process will be processed in accordance with the GDPR; please see our Applicant Privacy Policy at: https://manufacture2030.com/privacy-policy
Job Type: Full-time
Salary: £24,000.00-£30,000.00 per year