The Customer Care and Experience team is here to support our customer’s needs, giving professional advice, assistance, and solutions.
We are also here to deliver a consistent and continually improving customer experience, so we increase customers trust and loyalty to our brands.
The Customer Care Agent is as multi skilled role, delivering an outstanding and first-class Customer Experience. You will be, handling customer contacts, and troubleshooting problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
As part of the call centre function, the Customer Care Agent will act as the first point of contact for our Fleet, Retail and Mobile Customers. This role will handle all customer contacts in a professional and efficient manner using the One Stop or Single Case management approach and using ‘HEART’ to find resolutions, which meet and exceed customer expectations and our service level agreements.
The admin support function will manage and give support to all customer contacts made via e mail or social media, applying One stop and Single Case approach and ‘HEART’, the support tasks include monitoring, logging and responding professionally to written incoming customer contacts, issuing customer payments, arranging hire cars, exceeding the SLAs and completing any other admin support tasks required for the department.