Multi Skilled Patient Assistant

Job ID:

316a344

Location:

Street, England

Published:

2 days ago

Salary 10.42 - 11.49 GBP HOURLY

Company

Vine Surgery Partnership

Website

Headquarters

CEO

Revenue

Type

Sector

Founded

Job Description

We are currently looking for people with an interest in working and developing a career in General Practice administration and have a variety of working patterns available.

You will be actively involved in helping patients get to the right clinician in an appropriate way. Ensuring that all correspondence into the practice is added to the patient record and coded appropriately. Assisting patients with repeat medication requests and dealing with queries to and from clinicians.

Previous experience in a General Practice setting would be an advantage, but full training will be given.

Our ideal candidate enjoys working in a small team and having face to face contact with patients to help signpost them to the correct clinician or to the service best placed to help them. You are confident, empathetic, calm and diplomatic with a great sense of humour. A degree of flexibility is needed to help cover your colleagues for unexpected absences or planned annual leave.

VINE SURGERY PARTNERSHIP – JOB DESCRIPTION

N.B. This job description is for information & guidance purposes only and does not form any part of the Contract of Employment or published Terms and
Conditions of Service.

1. General Description
Post Multi Skilled Patient Assistant

Full/Part-time Permanent Full or Part Time

Salary Starting salary £10.42 per hour

Hours To be advised at Interview

Accountable Partnership Doctors

Reports to Assistant Practice Manager

Staff Managed People working within the Patient Assistant team

Finances managed N/A

Liaises with (not Patients, doctors, staff, other support staff, nursing staff (both exhaustive list) surgery and attached), community nursing teams, mental health groups, funeral directors, counsellors, pharmacy, social services, commissioning groups, secondary care (acute and community hospitals), care homes, complex care hub and social prescribers

2. Job Purpose, Aims & Profile
The Patient Assistant post is a multi-skilled position providing a high level of service to patients, internal and external clients and institutions. The post-holder:

works in Reception - booking patients on the appointments system; dealing with enquiries; advising on doctors’ and nurses’ availability; recording and passing messages on accurately and efficiently; carrying out a range of related reception duties as appropriate.
Works in Data – responsible for processing prescriptions and inputting and updating medical data for an agreed set of patients, and all related administrative tasks. General administrative and clerical duties as requested.
Works in Workflow – responsible for processing and managing all incoming correspondence (electronically and paper) including coding and keeping the patient’s records accurate and up to date.

3. Working Hours & Work Schedule
Surgery working week: 08.00 – 6.45pm Monday to Friday, 08.00 – 08.00 pm on selected dates. Shared rota with 4 other local practices.
Working hours; normal working schedule between 08.00 and 06.45pm or 08.00 pm
Monday to Friday as required.
Occasional Saturdays throughout the year 8 – 11am on a rota basis.

Monday; Tuesday; Wednesday; Thursday; Friday: daily schedules to be determined.
The post-holder will be required to cover for colleagues who are absent on annual leave or sickness.

4. Duties and Responsibilities
4.1 Reception

Open up surgery, switch on PCs and set up systems reading for the working day
Receive and log-in patients and visitors when they enter the surgery;
Manage & process all patient appointments using EMIS Web computer system;
Deal with all patient enquiries relating to appointments, surgeries and clinics;
Covering for sickness and annual leave for colleagues
Advise patients on availability of particular doctors/nurses;
Accept repeat prescription requests & queries; hand repeat prescriptions to patients;
Record requests for doctor visits / and Patient Summaries for visits

Handle emergency requests for nominated doctor;
Relaying messages for doctors and administrative staff;
Update; maintain; file & retrieve patient records as appropriate;
Close surgery, ensure building security – particularly doors/windows and set alarm after closing;
Keep waiting room tidy after sessions/clinics keep prescription rack clear of old prescriptions and letters.
Organise notice boards

Ensure order, safety and comfort of patients; report and/or deal with disturbances.

4.2 Data duties

Sort all prescription requests, both electronic and manual;
Check and print out manual prescriptions with correct due date/quantities/strengths ready for doctors’ signature;
Check and process electronic prescriptions for doctors;
Record any acute prescriptions and pass to the nominated doctor for consideration;
Contact patients (when requested) to pass on doctor’s instructions and requests;
Add messages/instructions/date for future action to the medication screen;
Sort and place prescriptions ready for collection or according to their destination;
Answer telephone prescription enquiries from patients and pharmacies;
Process all information flowing from/to doctors and external institutions as appropriate;
Check and process any electronic information as appropriate each day;
Process all records from Primary Care Support England as appropriate;
Enter appropriate x-ray results read codes and comments from doctors;
Sort and distribute all processed, scanned and unscanned documents as appropriate;
Add delivery/birth details on mother’s and baby’s screens; including Hospital Unit No;
Assist in the processing of Prior Notification Lists from Open Exeter in connection with cervical smears.
Ensure correct forms are completed and signed by a GP and returned if a patient needs to be removed from the cervical smear recall list;
Check lab links on the screen each day, match any unmatched patients;
Undertake SNOMED coding into EMIS;
Update, maintain, file and retrieve patient records as appropriate;
Scan medical records and file into the EMIS system;
Set up systems in preparation for the working day;
To assist with the gathering of statistics and information when required;
Process deceased patients notes when required;
Carry out searches of computerised medical records as requested;
Check address template regularly to delete any errors.
Process new patient registrations and questionnaires.
Process deductions of patient notes when a patient leaves the surgery.
Process and manage queries relating to online access requests
Process and manage all incoming correspondence
Managing the diary recall system, to include adding requests onto TQuest and booking appointments
Summarising of new patient records
Managing the NHS email account

4.3 General Administrative & Clerical duties

Attend for staff training the third Friday of each month;
Receive, sort and circulate/distribute post;
Photocopying as requested;
Assist in compilation of statistics;
Filing of paper medical records

Attend any other training courses deemed necessary by the Practice Manager;
Carry out any other duties as requested by the Practice Manager.

5. Other General Conditions

Holiday entitlement is five working weeks per year (pro rata) plus any Bank Holidays that fall on a normal working day.
All employees are required to adhere to the Health and Safety at Work Act (1974)
The job description will be subject to periodic reviews and may be changed in consultation with the post holder.
On Appointment the post holder must agree to abide by the Statement of Terms and
Conditions of Service and the Contract requirements; all published Surgery protocols; policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time.

6. Person Specification
6.1 Personal Competencies

Essential

Can work accurately and calmly under pressure
Must be responsible, versatile, flexible and enthusiastic
Can work within clearly defined guidelines and protocols as well as able to use initiative
Desire and willingness to learn
Friendly & warm with ability to empathise with patients
Excellent communication skills
Keen eye for detail

Desirable