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Children and Family Court Advisory and Support Service Logo

Administrator - Business Services - Middlesbrough

316a344

Stockton-on-Tees, England

1 day ago

19584 - 22239 GBP ANNUAL

Children and Family Court Advisory and Support Service

London, United Kingdom

Jacky Tiotto

Unknown / Non-Applicable

Government

2001


Job Description

Details

Reference number

272040

Salary

£19,584 - £22,239

Job grade

Administrative Officer

Contract type

Permanent

Type of role

Administration / Corporate Support

Working pattern

Full-time

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Darlington, Eston, Guisborough, Hartlepool, Middlesbrough, Redcar, Stockton-on-Tees, Stokesley, Thirsk, Yarm

About the job

Job summary

We are recruiting for the role of Business Services Officer in our team in Middlesbrough.


We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.


Whilst this role is part of a team based at our office in Middlesbrough
, our teams work flexibly and remotely, your proximity to the office doesn’t always have to be a critical consideration.


We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.


We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Job description

Let us tell you a bit more about the role…


As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:


  • monitoring case progression
  • receiving referrals from the Court or Cafcass Intake Team
  • create / update / close cases within our case management system
  • sending letters and information packs to service users
  • identify any missing information and follow-up as required
  • receive and deal with telephone enquiries
  • meet and greet visitors, including service users
  • general admin support

Person specification

… and what we’re looking for.


  • A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
  • Confident and capable of using MS Office applications to a basic / intermediate level
  • Clear, confident communicator via email, phone and in person
  • Someone who thrives working in a team
  • Able to prioritise work in a fast-moving environment with strict deadlines

Benefits

We also know that to join us you want to be rewarded in a variety of ways, including quality time away from work to spend time with those important to you, support to manage your financial present and future, whilst also being trusted to manage your work/life balance. We have an extensive package of benefits that you can find out more about when you click through, including excellent holidays and a generous Local Government Pension Scheme to name just two things.


We also understand that you will want to work for an organisation that is both passionate and committed to supporting your wellbeing. As you will find out when you visit our vacancy page, the four dedicated, additional days per year when colleagues are encouraged to spend time focusing on their health and wellbeing is just one of a multitude of ways in which we do this.

Things you need to know

Selection process details

We also know it is important for you to work in a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience. Given we work with children and families from all backgrounds, we especially welcome applications from people from diverse backgrounds as this helps ensure our workforce reflects the diversity of the children and families we work with and provide a service that reflects their uniqueness.


We are looking to move forward with this recruitment process as quickly as we can and so will review applications and be in touch as soon as we can. However, as a guide, the timetable we are hoping to work to is below.


Closing date for applications:

12/03/2023


Final interviews:

22nd & 23rd March 2023


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team :


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