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Kuoni Logo

Personal Travel Expert - Cheltenham

316a334

Cheltenham, England

Today

24000 GBP ANNUAL

Kuoni

www.kuoni.fr

Saint-Ouen, France

Unknown / Non-Applicable

Company - Private


Job Description

We Live and Love Travel.... Do you?

Its not just our holidays that are award-winning. Our workplaces are, too!

We are looking for an experienced Travel Consultant to join our team in Cheltenham, which is located on the famous Promenade.

Our next available start date is in April.

Our Travel Experts are at the heart of what we do, and they voted us Best Large Company winners at the Best Workplaces in Travel Awards 2022.
When you work in one of our beautiful stores, youll discover a travel career with a difference from how we treat our team to the experience we give our customers. We call it the Kuoni Difference.
Come and join our team of enthusiastic, inspiring and knowledgeable people and experience the buzz of sharing your passion for travel. Youll sell an unrivalled range of luxury holidays, add the Kuoni touch to take things to the next level, and jet off around the world on incredible educational trips.
We know that personal growth is key, so we offer ongoing training, excellent career progression opportunities and a fun, supportive and inclusive work environment.

As a Personal Travel Expert, your personality, exceptional customer service skills and your destination knowledge is what our customers come back for time and time again. As a Personal Travel Expert you will create and sell worldwide holidays and you will own your customers journey from start to finish; from enquiry to welcoming them back onto home soil. We make sure that booking holidays are as enjoyable as the trip itself…

So what are we looking for:
Confident & well-travelled natural conversation starters that can bring their personality to work! Our Personal Travel Experts not only have a hunger for sales but also a real genuine passion for making their customers booking journey as seamless as possible. Therefore our desired applicant will:

What does a typical day look like as a Personal Travel Expert…
It all starts by talking all things travel whilst your customer enjoys the in store experience; whether it be over a glass of Champagne, a cold Peroni or sipping tea from around the world.
You will deliver a personal service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a holiday to match their interests, taste, spend and of course all created with absolute commitment to quality. As part of Kuonis new retail vision we wanted to be able to offer a wider range of products to our customers we still offer our famous tailormade Kuoni holidays, but we have also introduced third party products that you may feel would suit the customer better - still giving them the famous service but booking the holiday through a recommended and trusted brand.
Once your customer has booked their dream holiday with you its down to you to ensure their booking experience doesnt stop there. We go above and beyond to blow our customers away by surprising & delighting them at different touch points before they are due to travel, therefore you will also act as the customers concierge and point of contact.
Alongside exceptional customer service, you will work towards monthly sales targets and create relationships with our specialist brands and third party suppliers.

Benefits for our retail team
We understand that theres more to work benefits than annual leave and pensions. We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.
Were also a company that values wellbeing, sustainability and giving back, so you can feel proud and confident to work with us.

Retail training & career progression

Travel opportunities

Lifestyle & financial benefits

Wellbeing & giving back

Job Security
As one of the most trusted and established names in travel, we look after our people. We are proud to be part of DER Touristik, the travel division of REWE (one of the largest and most successful retailing businesses in Europe), so we have the backing of a stable and financially strong international group.

To get a further insight into our culture please follow us on Instagram: @workatkuoniuk and visit Kuoni Stores

Job Type: Full-time

Salary: £24,000.00 per year


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