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Shuttlerock Logo

Creative Customer Success Manager (Austin, Remote)

316a334

Remote

1 day ago

Shuttlerock

Nelson, New Zealand

Unknown / Non-Applicable

Company - Private

2012


Job Description

Shuttlerock is a rapidly growing organization that works with some of the world's top advertisers. As part of the team, you will have the opportunity to work in a dynamic environment and be responsible for delivering best-in-class service to our client partners through account management, project management, and creative expertise. We are seeking an over-achieving individual who thrives in a fast-paced, constantly evolving environment and needs limited oversight. The ideal candidate should have experience and quantifiable success in advertising, customer success, and the marketing space.

Responsibilities:
  • Manage client accounts, project timelines, and creative projects while delivering on committed timeframes.
  • Work directly with channel partners such as Meta and Google, advertisers, and their agencies.
  • Onboard new partners onto the Shuttlerock platform and drive repeat orders post-initial project.
  • Strategically drive product adoption and create Shuttlerock product champions.
  • Build strong client relationships within our brands and across our main channel partners such as Facebook and Google.
  • Negotiate and secure contractual renewals.
  • Educate clients on industry creative trends, new service offerings, and best practices.
  • Run quarterly business review calls and deliver client project reporting.
  • Partner with central teams to deliver relevant feedback and ideas that enhance our content and product roadmap.
  • Drive commercial opportunities through upselling.
  • Provide strategic creative direction to clients.
  • Project manage projects to ensure they run on time while managing different internal/external stakeholders to ensure project efficiency.

Ideal capabilities and experience:
  • University degree, preferably in Advertising or Marketing Communication.
  • 3-5 years of experience and experience working with cross-functional teams.
  • Must be well-organized, detail-oriented, and have the ability to multitask and work in a fast-paced, highly visible environment.
  • Ability to translate client/agency briefings into internal production briefings for our designers.
  • Comfortable leading calls and meetings with clients, partners, and key stakeholders.
  • Possess a solid understanding of client objectives/goals and can translate their vision into tangible proposals that add value and meet their requirements.
  • Ability to communicate and influence key stakeholders within our channel partners and direct customers and agencies at all levels.
  • Ability to understand the main drivers of creative performance and clearly explain recommendations and historical results.
  • Ability to see and understand opportunities for upsell and spot additional brand creative opportunities.
  • Excellent communicator.
  • Self-starter used to dealing with ambiguity and ideally having worked previously in a fast-paced start-up.
  • Great experience in account growth and expansion
  • Advertising platform certifications, such as Meta Blueprint, are a big plus.

In summary, we are seeking an enthusiastic and detail-oriented Creative Customer Success Manager with excellent communication skills and a passion for providing excellent customer service. The ideal candidate will be a self-starter, able to work in a fast-paced, ever-changing environment, and possess a strong desire to learn and grow with the company.


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