Jaeger-LeCoultre, also known as La Grande Maison, is a Swiss watchmaking Manufacture located in the Vallee de Joux. Founded in 1833, Jaeger-LeCoultre has been manufacturing high-end calibres for the most renowned Swiss watchmakers, and has been developing some of the finest and most iconic watches in the world.
Sales Operations Executive
(Permanent Full-Time)
HOW WILL YOU MAKE AN IMPACT?
As Jaeger-LeCoultre Sales Operations & New Retail Specialist, you will play a key role supporting the daily operations of the UK market, both with internal and external stakeholders (Retail & wholesale channels).
You would ensure the best possible end-client experiences by leveraging all available services and maintaining Jaeger-LeCoultre reputation and image within our network.
This position reports to the Sales Manager and is based in London, but you will also be helped by Jaeger-LeCoultre UK and HQ management.
Sales Operations (50%): Be the key user for all Sales Operations related tasks
Stock management and product allocation
- Monitor sales to pro-actively replenish the stock on a daily basis (with support from European team)
- Upon recommended assortment, propose stock allocation between boutique and retailers (evaluating old stock and supporting an efficient rotation)
- Accurately manage and dispatch orders in SAP + Manage relationship with relevant stakeholders
- Monitor stock transfers
- Stock consignment management
- Carnet management
- Goods returns management
- Deal with all enquiries in a professional and efficient manner (prices, availability, deliveries, complaints, etc.)
- Handle requests for all products (straps, extracts of the archive, repairs, including spare parts)
- Mediate with Geneva/European teams upon products requests and availabilities
- Support boutique teams operations – from system coordination to event support
Retailers’ requests
- Check websites of the retailers for price alignment and correct visibility
- Deal with CS / straps enquiries in a professional and timely manner
- Help on printing and preparing new sales materials
- Develop and maintain good relationships with retailers both at store and head offices level
- Manage the orders and correct organisation of warranty cards/ boxes
- Organise stock take twice a year
Retailers system management
- Maintain and update retailers information
- Manage Assortment levels via Richemont system provided (Booster)
- Help on warranty activation
SAP and Booster Key Users (20%): Be the key user for both SAP & Booster systems, ensuring proper functioning of all tools to pilot our business
- Ensure business processes are understood and well executed (Test SAP new releases, MDG Workflow requester)
- Follow and implement Booster projects (automatic replenishment, warranty cards, orders..)
- Execute business transformation projects (ecom, Match assortment..)
New Retail Specialist (25%): Be the key user for New Retail tools and initiatives for local roll-out (in collaboration with HQ teams)
- Mastering all the tools and aligning with HQ for the operations/guidelines
- Being the key user between Richemont x Jaeger-LeCoultre Switzerland x Jaeger-LeCoultre UK
- Setting training plan & materials for all boutiques (requires travelling across UK & Ireland)
- Being aware of tools shared by both Wholesale & Retail networks in order to optimize their utilisation
- Non-exhaustive list of projects:
- Extend
- CFS
- Financing
- Pay-by-Link
- Watchfinder
- Powerfront chats
- E-Appointments
- Boutiques tools (engraving machines + diagnostic ones)
Relationship Management (5%): Be a team player and business enabler for both Retail and Wholesale networks
- Develop and maintain strong relationships with all internal and external stakeholders
- Participate to Boutique events & International fairs
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Fluency in English (French a plus)
- Effective interpersonal and communication skills
- Computer literate (Good knowledge of SAP, strong proficiency in Excel, Word, PowerPoint)
- Passionate, pro-active, enthusiastic, agile learner
- Ability to multitask and understanding of priorities
- Excellent organisational skills
- Detail-oriented focus in your approach to work
- Team player
HOW DO WE KEEP YOU SMILING?
You will be a significant member of the Jaeger-LeCoultre community.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the UK Sales Manager for Jaeger-LeCoultre
3rd Stage – Potential interview with the UK & Ireland Brand Director for Jaeger-LeCoultre