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Delivery Manager

Stevenage

Competitive salary with excellent benefits – please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed!

The Delivery Manager will be responsible for the day-to-day management of the appointed MBDA property.

The Delivery Manager has commercial accountability for planning, organising, and directing all site facility services. These include front of house, cleaning, (catering), technical services, accommodation services, project management, administration, safety and environmental advice, security, moves management, grounds maintenance and preparing and controlling client’s budget both variable and fixed.

• Planning, implementing, and managing the delivery of the range of services in line with the agreed scope of service level agreement
• Managing all the ISS team within the account, including recruitment, training and development, overseeing disciplinary procedures, implementing retention strategies and undertaking audits and performance reviews in line with the Behavioural Change Programme
• Managing all non-ISS resources in terms of subcontractors, liaison and negotiation with external contractors on MBDA’s behalf
• Working with several departments within MBDA to achieve benchmarks of environmental cleanliness
• Financial Management – preparing budgets and developing strategies to achieve financial targets for the business to ensure ISS account meets financial targets
• Strike the balance between customer satisfaction and business management, ensuring financial viability and a smooth-running customer service, whilst ensuring all staff work together as a team
• Promote and develop the ISS concept within MBDA to grow the business in terms of revenue and profit
• Sustain Compliance in service specifications and standards ISO 14001,ISO 9001, ISO 50001, SFG 20, Health Safety and Environment, Legislative

• Leadership
• Making Effective Decisions
• Communicating and Influencing
• Developing Self and Others
• Managing a Quality Service

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.