Job Description
You will deliver an exemplary tenant service and visitor experience, understanding the importance of implementing events that help to create a community vibe in a building. You will be immaculately presented and professional with a proven work history in a similar role.
Key Responsibilities
Managing Reception
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
- You will be responsible for delivering an exceptional meet and greet service that is warm, friendly and professional
- You will sign in all visitors to the building following appropriate reception processes
- You will manage deliveries including couriers and post
- You will also develop a good understanding of the local area and develop a local amenities information file – becoming the ‘go to person’ for local knowledge and information
The building
- You will assist the Building Manager to manage maintenance contractors and help with any general administration tasks, as required.
- You will be proactive in making suggestions or recommending improvements to the visitor or tenant experience at the building
- You will submit weekly reports on activity (as required)
- Undertake general administration as required
Tenant experience and community engagement
- You will work collaboratively with your job share to develop and introduce a programme of seasonal events for the employees who work in the building. This may include negotiating promotions and offers, freebies with local businesses; pop up activity; fitness and wellbeing initiatives or relevant concierge services eg dry cleaning pick up.
- You will monitor feedback and participation and be proactive in recommending or tailoring to suit demand
- You will produce a monthly communication e newsletter/email to tenants to promote events and encourage uptake and participation
- You will be confident and creative with a good eye for detail and able to produce communications using onsite/branded graphics
Skills, Knowledge and Expertise
- You have proven experience of working in a high end, premium front of house reception role
- You have excellent communication skills and be a competent Microsoft Office and confident social media /App user
- You are personable and proactive with a confident manner, a warm personality and be able to deliver impeccable customer service
About LAH Property Marketing
LAH Property Marketing provide property-savvy front-of-house reception, on-site marketing teams and lifestyle managers for commercial property schemes nationwide.
For all developers, agents and property managers who believe in the power of extraordinary people. Our bespoke marketing and people services create the right impression, because, every tenant and visitor matter.
Department
Front of House
Employment Type
Part Time
Location
Birmingham
Workplace type
Onsite
Compensation
£11.29 / hour
Job Type: Part-time
Salary: £11.29 per hour