Claims Relationship Manager (Part-Time, Job-Share and Full-Time)
Location: We’re flexible ideally looking for someone in the Midlands, London or South of England
Closing date: 2nd March 2023
Salary: £45,000 - £60,000 dependant on experience.
The opportunity:
We’re looking for a customer obsessed individual with a passion for delivering fantastic service to customers and brokers to join the Commercial Claims Relationship Team as a Claims Relationship Manager.
The successful applicant will be responsible for building and owning a number of customer or broker claims relationships, to support our business aspirations by improving claims outcomes, sharing insights and supporting excellent claims service delivery.
This is a fantastic opportunity for enthusiastic individuals with excellent communication, influencing and organisational skills who want a challenge, delivering for our customers and brokers when they need us most!
This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.
What will you be doing?
- Actively promoting the Zurich Claims Proposition at claims presentations and review meetings with customers and brokers to support the acquisition and retention of profitable business
- Engaging with business stakeholders to build and execute a proactive customer and broker engagement strategy
- Working with our internal Claims function and key stakeholders to identify actual and future customer and broker needs
- Developing innovative claims and digital solutions and proposition enhancements to service customers.
- Delivering educational sessions to customers, brokers, and colleagues to improve understanding of mutual technical, process and service requirements
- Actively seeking and sharing Market Intelligence and Risk Insights internally and externally
- Reporting and escalating customer and broker issues, working collaboratively to address root causes to prevent recurrence and improve customer outcomes
- Actively promoting Zurich as a market leader and participating in ad-hoc projects as required
Who are we looking for?
- Able to communicate, facilitate and present effectively to external and internal audiences at all levels
- A proven track record in problem resolution, effective escalation strategies and influencing skills
- Knowledge of Claims technical and service standards and understand the business impact of decisions
- The ability to work on your own initiative and to influence without authority to achieve great customer outcomes
- Take responsibility for own personal development and encourage others to do the same
What will you get in return?
As well as a competitive salary we also offer an excellent lifestyle benefits package which includes:
- 12% company pension contribution (employee contribution optional)
- 25 days holiday plus an additional 3 volunteering days
- Annual company bonus
- Company car allowance
- Contribution to medical cover
- Discounted technology offers
- Virtual GP appointments
- Discounted gym membership
- Free flu jab
- Discounted gadget insurance
At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.
Who we are:
We’re delighted to have been awarded a Glassdoor Employees' Choice award, recognising us in the top 20 UK’s Best Places to Work in 2022 and the only UK insurer to make the list. The Employee’s Choice award recognises employers that shine brightest according to those who know a company best – the employees.
Zurich pride themselves on encouraging a good work life balance, and with this in mind we are offering these roles as part-time, job share and full-time, an element of working from home or compressed hours. We also offer hybrid working and flexible working hours to ensure we can accommodate the individual needs of our employees. Please talk to us at interview about the flexibility you may need.
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers, and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.
You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
Our Culture:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.
So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.