Job Description
Fantastic opportunity for a self-motivated and passionate individual who is looking for a new challenge within the Facility Management industry. We are now recruiting for the IT Administrator which will be based in our Coventry office.
Samsic UK is a national provider of Facilities Management services, trusted by commercial and institutional clients operating across a range of sectors, including Education, Retail, Industrial, Public Sector, Healthcare and Pharmaceuticals, and more.
Job Responsibilities:
- 1st/ 2nd line technical support function for office based and remote working employees to ensure that technical issues are resolved (both in person and remotely)
- Assisting the Head of Information Technology with the BAU activities as well as on projects,
- Responsible for the deployment, monitoring, maintenance, upgrades and support of the business applications and IT systems (PCs, software apps, telephone, and peripherals)
- Responsible for identifying innovative software solutions to improve end user effectiveness.
- Producing documentation for IT system components used in the organisation.
- Administration of accounts through M365 portal and Active Directory, Asset Management.
- Responsible for maintenance and streamlining of the inhouse applications (ECAT, Templa, Access Workspace, Employee Portal)
- Provide training (where applicable) for the end users (i.e. induction/ onboarding and re-freshers) on applications and systems used by Samsic,
- Responsible for the resolving and escalating issues logged by the end users,
- Diagnosing & troubleshooting software and hardware issues (PCs, network mobiles devices)
- Responsible for analysing the data (reports, databases and portals), highlighting areas of non-compliance within contracted or business required SLAs.
- Create and distribute monthly IT reports for the wider business as and when required.
- General Administration duties associated with the role.
- To complete any ad hoc requests required by the business & the Head of Information Technology
Essential experience:
- IT related Degree or relevant certification or documented experience
- Working knowledge of or exposure to: SQL, Microsoft 365, End Point Anti-Virus, MS Exchange, Active Directory, General Data security principles, Firewalls, Networking & Infrastructure
- Windows Server (2012 R2 and above) knowledge and exposure/ experience working with ERP and Contract Management Systems (preferably Templa CMS)
- Knowledge of Templa CMS, Access Workspace, ECAT
- Previous experience in providing IT support for SMEs (for both applications and hardware)
- Technically proficient, solid hands-on IT support
- Understanding of principles of Information Security
- Strong Microsoft Office proficiency (Excel, Word and Outlook)
- Previous exposure to the use of ITSM tools
- Customer service experience
- Familiar with the ITIL Framework (ITIL Foundation level certification will be advantageous)
- Excellent Communications and organisational skills
- Strong critical thinking and decision-making skills
- Open and honest style with a pro-active, practical & innovative approach
- A very keen eye for detail and ability to maintain good, accurate records
- Ability to prove the above by including the phrase ‘strawberry milkshake’ in the cover letter
- Strong interpersonal skills
- Good analytical skills and a methodical approach to problem solving
- Determined and resilient, with a good sense of ownership
- Ability to work under pressure
- Ability to work individually but also part of a team
- Active interest in IT and technology
- Willingness to learn
Benefits:
- Working with a fantastic team!
- 25 days of holiday plus 2 days off on birthday
- Access to Learning Management System
- Access to MySamsic Rewards ( for retail discounts, travels, mental health and wellbeing advise)
- Internal Mental Health support
- Cycle to Work Scheme
- Tech Scheme
- Performance based bonus after successful completion of the probation