Definitely not a sweet shop.
We're the tech company making insurance more accessible and more affordable for as many people as possible.
We’re proud of our journey so far. We’ve helped hundreds of thousands of customers get fairer cover, all while polishing a 4.6 star Trustpilot score. But we’re just getting started.
Over the next 2 years, we’re planning to help even more people by launching products and services across different sectors and countries
If you're looking for a challenge, our next chapter is set to be an exciting one
We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard. It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.
Explore our Culture Handbook to find out more about life at Marshmallow, or read our blog!
Be responsible for organising and overseeing all administrative activities that ensure the smooth running of the London office to give everyone at Marshmallow the most productive, innovative and engaging workplace possible
Be a stakeholder in our company culture in the office environment; working closely with the rest of the People Team and our Tech Ops Team
Be responsible for Health & Safety, Fire Safety, and Security and develop our processes for compliance in these areas
Working within the budget, monitoring spend, keeping on top of office ordering
Manage the office; upkeep, kitchens, meeting rooms, catering, etc with the support of our Day Porter
Liaise with the landlord, building management, security, etc as required
Manage relationships with suppliers, including partnering with Finance on a budget for ongoing office costs
Partner with the people team to support onboarding new employees into the organisation - be front of house and guide new employees on their first day with tours of the office and teams
Greet guests and liaise with building reception to ensure everyone has the access they need
Own all things social; we love getting together and you’ll be running point on organising and arranging social activities and company-wide meetings in and out of the office
Adaptable by nature with a strong desire to work in a fast-paced, dynamic environment
Positive and proactive, using initiative to find solutions
A self-starter who can work autonomously with a strong sense of responsibility
Attention to detail is second to none
High standards; passionate about delivering a great experience
Highly professional and charismatic with excellent interpersonal skills
Able to delegate and collaborate with superb organisation and prioritisation skills
Experience working front of house - this could be in an office environment or in hospitality
Office facilities experience or exposure - this could be as an office coordinator, office manager or EA
Flexible working: Spend 4 days a week (Monday - Friday) with your team in our new collaborative London office, and own your own working hours. The rest is up to you.
- If this arrangement doesn’t work, don’t let it hold you back. We’re always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we’ll talk about our options.
Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes.
Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset
Mental wellbeing support – Access therapy and mental health sessions through Oliva
Equity – Get options in Marshmallow as part of your offer, and have a real stake in the company’s success
Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches
Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)
Tech scheme - Get the latest tech for less
Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!
We break it up into 3 stages:
Initial call with Ellie our HQ TA Partner (25 mins)
A skill-based interview where you will discuss your previous experience with Alice from the People Team team (1 hour)
A culture interview with Caroline Gillard to check that your work style fits our processes and values (1 hour)
We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.
To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!
At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.
We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.
We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.