As the holder of the position of RAF HIVE Information Officer (HIO) you will be responsible for:
Under the umbrella of HIVE, acting as the unit’s/station’s focal point to provide the whole Service community, including RAF reserves, with current and relevant information on behalf of the Chain of Command, Command Staff, RAF HIVE Management Team, MoD and external agencies.
Be the focal point for local information support to the whole Service community and provide feedback on issues of interest to the unit/s and RAF HIVE Management Team.
Assist in the provision of operational deployment support, by providing RAF HIVE Deployment Support Information to deployed personnel and their families and presenting at Deployment Support briefings.
Offering a confidential signposting service to welfare and other professional support agencies.
Host and comply with HIVE ManagementTeam Assurance visits and requests associated with those visits.
The primary duties of the role include, but are not limited to;
Assess and respond to the specific information needs of the whole Service community in conjunction with the unit/station and HIVE ManagementTeam through diligent research in the form of RAF HIVE Information booklets, RAF HIVE Bulletins and RAF HIVE social media platforms.
Respond to all enquiries from the Service community in a professional and timely manner.
In consultation with Station Community Support (Com Spt) Team, liaise and network with key Service and local civilian agencies to source and deliver information relevant to the local community.
Work with the local unit/station and the HIVE Management Team to deliver the RAF HIVE Operational Deployment Package.
Act as a point of referral for confidential customer enquiries to the appropriate agencies working within the RAF HIVE Code of Confidentiality.
Ensure a high standard presentation for information displayed and communicated to the Service community with RAF HIVE branding.
Respond to any new information support needs of the local Service community as directed by the local chain of command and the HIVE ManagementTeam.