Job Description
Role Overview
As the Field Manager, you will be playing an important role in the future delivery and management of our teams and business. Leading a team of people to ensure a flawless and consistent gold standard service is provided. You will take charge of timely installations and fault repairs for our customers.
About the Role
- Your role will involve managing multiple contractors, ensuring they are measured, managed and reviewed against the SOP.
- Ensure and monitor effective site operations and coordination of works compliant to NRSWA and Health & Safety requirements.
- Direct line management of a team of field supervisors, acting as a key support and coach, ensuring effective communications and performance management (KPI’s)
- Inspect sites and locations to ensure compliance and identify requirements.
- Work with other departments to ensure standards are met.
- Inspect sites and locations to ensure compliance and identify requirements.
- Responsible for gathering and collating evidence in relation to any challenges received, and the timely submission of such evidence.
- Contribute to the development of policies and procedures
- Owning daily/weekly reports of engineering performance, highlighting any risks that may have arisen to the wider business.
- Ensuring all new teams have the associated support and that all tooling/vans are available for work to commence at the agreed timescales.
Experience
- Experience working with both internal & external teams
- Experience of managing teams involved in customer installations/ service visits, Network repair and MDU block wiring.
- Leadership experience, leading a team
- Experience using Microsoft office package
- Experience in a customer centric, fast paced environment
- Experience of working in a similar industry or environment.
- Experience of working with budgets and close financial management
- Experience of leading a remotely dispersed workforce across a large geographic area
- Accreditation to NRWSA Supervisor level
- The ability to communicate at all levels and manage key stakeholder relationships
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Work Location: One location