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The Hawthorns Braintree are currently recruiting for a friendly, approachable and empathetic team player to join us as Receptionist. As Receptionist you will support the service by providing a positive and welcoming public image at the first point of contact, whether in person or by telephone.

You will ideally have experience as a receptionist or similar customer facing position.

This role may be split between two people, please discuss this further with the hiring manager.

• Greet people politely and professionally whether in person or by telephone
• Demonstrate support and empathy for the residents living in the apartments
• Offer assistance to all visitors to the home in a courteous and helpful manner
• Be responsible for the Reception area and ensure it is presented to a high standard at all times
• Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the General Manager and company systems
• Pass essential information to relevant staff or residents immediately
• Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required
• Input and retrieve information into the company enquiry management system as required
• Assist with general administration duties as required
• Attend staff meetings and staff training sessions as necessary
• Adhere to service Policies and Procedures.
• Actively market the service in the local community and keep an up to date database of competitors and their pricing
• Provide clerical support to the General Manager and when appropriate other staff, to include diary management, photocopying, filing, and maintaining records
• Develop and maintain positive relationships with all residents, family, visitors and colleagues.