Division / Department - Contact and Control
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £24,552 - £26,232
Working Hours - 37.0 Hours per Week
Politically Restricted - No
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role
As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex reporting incidents and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.
As a Police Enquiry Officer you must be able to multitask. You may be dealing with a member of the public face to face with their enquiry one minute, and the next you may be speaking to someone on the phone or via email. You will also be using various computer systems. You will need to be able to work and make decisions under pressure. You will need to have high levels of resilience due to the nature of the enquires we deal with. These can be distressing or upsetting at times.
You will be employed on a mobile contract. This means you will have a base station, but you will be required to travel and work from other Police Stations within the hub. This is a good opportunity to work with different teams and have a change of environment. This role requires you to be flexible as this can happen at short notice where your shift time and location may be changed.
The location for the Police Enquiry officer post will be at the Hastings Hub, supporting Bexhill, Battle and Rye. Travel between these locations will be required.
FOLLOWING ON FROM YOUR INITIAL TRAINING YOU WILL CONTINUE WITH ON THE JOB TRAINING WITH A DEDICATED COACH, WITHIN YOUR DEDICATED OR NEIGHBOURING HUB.
SHIFT PATTERNS
STAFF WOULD BE EXPECTED TO WORK A ROTATING SHIFT PATTERN BETWEEN MONDAY AND SATURDAY 0900-1700 (THIS DOES NOT INCLUDE ANY PUBLIC OR BANK HOLIDAYS).
Key Responsibilities
To act as the primary point of contact to all visitors to the Police station. To act as a conduit between Police Officers and the public. Accurately assessing and recording incidents, ensuring the prompt resolution of enquiries through effective communication whilst maintaining the highest professional and ethical standards.
To identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution.
To provide a proactive, customer focused service to all enquiries made via the Front Office whether in person, by phone or online in a compassionate and highly professional manner in accordance with the Sussex Police Policing Strategy and the Victim Code.
Skills & Experience
QUALIFICATIONS
GCSE or equivalent in Maths and English SKILLS AND EXPERIENCE
SKILLS AND EXPERIENCE
- Good verbal communications skills with the ability to listen to others
- Ability to breakdown problems into component parts and determine appropriate action
- Ability to communicate difficult messages to the public effectively and sensitively
- Decision making skills. The ability to think laterally and be able to creatively resolve incidents
- Proven ability in problem solving
- Ability to produce accurate written reports or other documents
- Level of confidence in using standard IT packages, systems and/or databases to fulfil role requirements
- Demonstrate Personal Responsibility, planning own work with the ability to work with minimal supervision
- Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required
Further Information
For further information about the role please contact Sarah O'Hara
[email protected]
We recognise that our people are balancing demanding careers with commitments and interests outside of work. We welcome applications and discussion with candidates who want to work full-time or part-time/flexible hours.
Interviews will be held face to face and will commence March 2023
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding
[email protected] to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally.
If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Diversity Statement
We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.