Job Description
Reception Team at Therapy and Coaching centre - The Harlow, Cardale Park - www.theharlow.co.uk
The Harlow is a new Therapy and Coaching centre close to Harrogate town centre. We have 11 therapy rooms, which include 2 child and family friendly specialist rooms, larger therapy rooms appropriate for group sessions and a training room for Coaching sessions and Seminars.
Our opening hours at The Harlow are 8am-9pm Monday to Friday and Saturday Mornings. We have two receptionists already and are now looking to cover the following times, we may possibly be able to tweak these, but the times we are looking to cover are around other shifts currently.
Mon - Tues - 1 or 2pm - 8 or 9pm
Wednesday -Day Off
Thursday - 8am - 9pm
Friday - 12:30pm - 5pm
Saturday mornings alternative 9 or 10 am - 12 or 1pm
We are a dedicated, experienced and ethical team of Therapists and Coaches whose mission is to support our clients through periods of challenge and change.
With this in mind, we are looking to expand our existing reception team, whose primary role will be to meet and greet clients, making them feel welcome. An interest or any experience in wellbeing, psychology, counselling or coaching we think would be of benefit.
The key duties of the role will include:
- Arrange and confirm counselling and therapy appointments with clients over the phone, in person and through email.
- Work with and support a Multidisciplinary Therapeutic and Coaching team.
- Book Coaching clients on to courses and respond to enquiries about Coaching Sessions, Courses and Events.
- Assist in the day-to-day administration of Therapy and Coaching services.
- Record and respond to cancellations from clients, contacting and informing others that it effects.
- Work efficiently to support the smooth running of the services offered with an understanding of confidentiality, and the therapeutic environment.
- Ensure the Therapy rooms, Training room and Client Waiting Area are always presentable and welcoming.
- Open and close the centre, as necessary.
As a Receptionist at The Harlow, we would like you to feel included in the wider team and would expect you to work with colleagues in the following ways:
- Work with the Clinical Director to identify and ensure any urgent client needs are addressed as soon as possible.
- Work with Managing Partners, Operations Director and Coaches on any projects they may need assistance on.
- Work with the Director of Clinical Governance to ensure all safeguarding, training and procedures are adhered to.
- Report into the Operations Director and have daily communication about the smooth running of the centre, ensuring the clients and practitioners are always comfortable with plans for the day.
The Key attributes and qualities we feel are most essential for the role and to be part of the Team at The Harlow are:
- To be trustworthy, reliable, friendly, personable and professional.
- Have excellent verbal and written communication and organisational skills, with the ability to work to a high standard, whilst under pressure.
- A good level of IT proficiency ideally with previous use Microsoft 365 programs
- Confidential and discrete nature with attention to detail whilst carrying out all tasks.
- Have a positive ‘can do’ attitude.
- Work well as part of a team.
- The ability to demonstrate a strong client service ethos.
- Be flexible, being able to work extra shifts as overtime for holiday and sickness cover where required.
- Have the ability to attain good, strong working relationships both inside and outside the reception team.
- Excellent time management with ability to prioritise and multitask at times.
- Have a solutions motivated approach, constantly seeking the best for our clients and the wider team.
- Be empathetic, approachable, and tactful at all times.
Benefits include:
- Company Pension and private health options
- Free onsite parking
- Social Kitchen and breakout space, with free refreshments
- Deli and Café on site (opening soon)
- Friendly working environment, with peaceful surroundings
Job Types: Full-time, Part-time, Permanent, Graduate
Part-time hours: 32 per week
Salary: £10.00 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Wellness programme
- Work from home
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Application question(s):
- Do you have an interest or any experience/ education in Therapy, psychology or coaching? This is not essential, but good for us to know.
- Are you available for the shift times advertised?
Work authorisation:
- United Kingdom (required)
Work Location: One location
Expected start date: 03/04/2023