Job Description
Application support analyst – Derry/Londonderry
Up to £55,000 with excellent benefits
This is an exceptional opportunity to join a highly successful company with global operations in application support. My client is offering generous packages for experienced hires and a brilliant opportunity to grow and develop into the role for someone more junior!
You will be joining the IT team to help quickly and effectively resolve incidents that impact business applications and keep everything running smoothly. This will include;
· Responsible for all sustain and maintain activities to keep business applications secured and reliable.
· Ensure excellent internal customer service through application support to triage, diagnose, troubleshoot, and escalate or resolve business application issues.
· Provide standardized documentation in support of changes (ALM best practices).
· Careful monitoring of infrastructure, production processes, and automating procedures via scripting and performing permit-to-operate on each application release.
· Responsible for monitoring and responding to open tickets submitted through a services management system.
· Responsible for improving and documenting the technical processes around application support.
· Resolve critical system problems during out-of-hours by providing on call support as needed.
· Ensure daily health checks are performed to maintain the performance of applications, script and infrastructure.
What we are looking for…
· 3+ years’ experience in a similar role.
· Experience in the following technical stack: HTML/XSLT, .NET Core, C#, SQLServer, SQL/Javascript.
· Experience working in applications production support or an application development environment.
· Knowledge of Information technology infrastructure library best practices for incident, problem and change service management.
· Experience executing systems analysis.
· Available for on call/out-of-hours support as needed.
What’s in it for you….
A generous salary, Private healthcare, onsite parking, training and education support, 29 days holiday plus banks
Job Type: Full-time
Salary: £45,000.00-£55,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
- Derry, County Londonderry: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: VAC-20312