Job Description
Novotel Liverpool Paddington Village (Managed by Legacy Hotels and Resorts Limited) have a rare opportunity for a part time Receptionist to join our high calibre team in a well-established global brand.
Liverpool continues its growth as a vibrant city with an abundance of character, a fantastic UK location for business and leisure travelers, The £1bn Paddington Village development will sit at the Eastern gateway to the city centre.
Role Overview
To ensure the highest standard of guest care and welcome are demonstrated at all times. To ensure team complete relevant procedures as laid down by the Company.
Commitment to Quality All staff are expected to care for our Customers in a Friendly, helpful, efficient and professional manner at all times.
Duties and Responsibilities include:
- Ensure team provides an effective, efficient service at all times to standards in line with company procedures
- Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
- Ensure team are aware of hotel availability and use every opportunity to maximise room sales
- Be fully conversant and able to operate the hotel front office system
- Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
- Ensure that quarterly targets set by your General Manager are adhered to ensuring all database sheets are up to date.
- Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
- Complete any reasonable duties at the request of General Manager
- Take part in any training and development activities as required
- Inspect front and back of reception for cleanliness
- Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
- Ensure total confidentiality is observed in the execution of your duties
What's in it for you?
- A competitive base salary
- Progression - Opportunity in an organisation with a strong pipeline of new hotels
- 20 days holiday (plus 8 bank holidays)
- Flexible schedule
- Excellent discounts through our global Hiton brand for you, your family and friends
- Special rates for our team members, and friends and families while travelling and staying in Legacy Hotels and Resorts
- Sodexo benefits platform - exclusive discounts across multiple Highstreet brands, Supermarkets and Restaurants
- Meals on duty
- Company Pension
Job Type: Part-time
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free or subsidised travel
- Sick pay
Schedule:
Work Location: One location
Reference ID: PTREC