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Banking Customer Service Advisor

Job Description

Take steps towards a new career today!

Location: Quorum Business Park, Q13, Benton Ln, Newcastle upon Tyne NE12 8BU / The Rocket, Stephenson Quarter, NE1 3SA with work at home option available after 6 months of service

Salary: £21,750 increasing to £24,000 after 20 weeks.

Working with us is more than just a job. It’s work you can feel proud of!

We’re looking for passionate, caring & experienced people to join our customer service team in our Newcastle City Centre office. We are offering a fantastic opportunity to work on behalf of one of the UK’s biggest banking organisations.

• Rotational Shift pattern. You will work 40 hrs per week between the hours of 8am-8pm (Mon-Fri) 8:30am-5pm (Sat).

As a Banking Customer Service Advisor, our customer’s interests are at the heart of everything we do. Our customers are those who find themselves in financial difficulties, which is why our teams play a vital role in listening and understanding our customer’s individual circumstances and agreeing a fair solution that is suitable and sustainable for them.

You will handle a variety of calls from vulnerable customers who are experiencing financial hardship and are struggling with repayments towards both secured & unsecured debt. This can be a distressing time for anyone, and it will be your role to take ownership of the call, assessing your customers’ needs & provide the best possible solution.

Benefits of being a Banking Customer Services Advisor:

• Fully paid for classroom training
• Discounted onsite parking
• Fantastic Career Development opportunities and access to our fantastic Concentrix University portal
• Substantial staff discounts on O2 UK, Vodafone UK, AXA Insurance and more!
• 10% discounted membership and £0 joining fee with Pure Gym!
• You will receive fortnightly pay!!
• 28 days paid holiday per year with Buy holiday scheme
• Refer a friend incentive – Earn up to £500 per successful referral
• Welcome Event prior to joining - come down & meet the team at The Rocket to see the facilities we have & get to experience the Concentrix Culture! #OneTeam

What you’ll need…

• A minimum of 6 months’ experience within a Customer Service role
• Previous working experience within the financial sector is desirable, but not essential
• Clear criminal and credit records
• Ability to provide reference within last 3 years of employment
• The ability to deal with vulnerable customers & handle calls with extra care
• Computer literate with the ability to multi task and use multiple systems at any one time
• An ability to work as part of a great team

What are you waiting for?

We are…One Team. One Company. One Concentrix.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Job Types: Full-time, Permanent

Salary: £21,750.00-£24,000.00 per year

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Gym membership
• Referral programme
• Sick pay
• Store discount

Job Types: Full-time, Permanent

Salary: £21,750.00-£24,000.00 per year

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Gym membership
• Referral programme
• Sick pay
• Store discount

Work Location: One location

Expected start date: 27/02/2023

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