Job Description
A successful In Store Supervisor will…….
- Support the VS Instore Manager to lead & inspire both yourself & your team to be at their best.
- Deliver an exceptional hands on customer experience by putting the customer at the front of everything you do, including selling, commerciality, operations as well as safety.
- Train & coach others in the team with the same selling, commercial, operations & safety filter.
- Foster a positive & constructive partnership with the Next Team as our Host Store
Your Role is to…….
Lead Yourself & Your Team
To lead your team to achieve business & personal objectives by;
- Support in creating a highly engaged & motivated team through consistent coaching, feedback & recognition
- Recruiting, developing & retaining an engaged team through supporting recruitment plans, overseeing training & performance management
- Effective communication with your own store team & next store leaders/staff, as well as District leaders
& Head Office within VS as required
- Empowering others to solve problems, make decisions & take action
- Remaining self-motivated, engaged & leading your own learning
- Maintaining a safe, secure & clean environment for customers & teams
- Ensuring company policies & procedures are adhered to - both VS & Next
Maximize Selling & Service
To maximize profit by effectively leading Selling & Service by;
- Being visible to customers & teams by demonstrating selling & service expectations
- Providing all customers with a best in class experience that’s personal to them & their needs
- Challenging & driving sales through leveraging business reporting with your VS Instore Manager to make commercial decisions & take action.
- Drives a primary focus on Bras as the Brand differentiator & develops Best At Bras culture
- Ensuring VM expectations is set to Brand standards to ensure Brand consistency
- Analyses Mystery Shopping reports, shares with team to drive improved customer experience
- Displaying strong Competitor awareness
- Provides solution focused feedback to improve products & customer experience
Drive Cost & Efficiencies
To maximize profit by effectively minimizing costs & driving efficiencies by;
- Ability to plan an effective schedule to hours budget, as well as control hours spend ‘in the moment’,
both to provide an excellent customer experience & achieve tasks
- Maintains stockroom standards to support quick product availability
- Successfully communicating, planning & leading all operational tasks
- Minimising stockloss through your own & team actions
In Store Supervisor Key Behaviours…..
Provides Leadership
- Adapt leadership style to get the best out of your team
- Inspire, empower & motivate the team to deliver business results
- Recognises strengths & development needs in others
- Makes decisions based on information, understands the impact, & evaluates decisions
- Supports an environment where team views are listened to & involved in decisions making
Communicates Clearly
- Explains messages & direction clearly & confidently in an engaging manner
- Listens to others and takes time to understand them
- Asks the right questions to encourage others to think for themselves
- Challenges where appropriate and communicates in a constructive way
- Makes effective decisions & explains reasons to the team
- Partners effectively with others outside the organization as needed
Gives Support
- Inspire and motivate others as well as being self motivated
- Trusts & treats others with respect
- Celebrates success and offers regular praise
- Offers honest, constructive feedback when needed
- Encourages team to be at their best by giving development opportunities
- Supports & motivates team through periods of change
Drives Success
- Role models the right behaviours through a VS values lens
- Uses initiative to do things without being asked
- Sets & meets deadlines by reviewing plans and being flexible
- Takes ownership of change & adapts well
- Recognizes when under pressure & changes behavior to minimize impact on team
- Seeks & accepts feedback and learns from it
Qualifications:
Previous experience leading leaders and teams preferred
Proven ability to lead a pay-for-performance selling team preferred
Demonstrates ability to improve customer satisfaction and drive customer loyalty
Proven ability to effectively delegate, follow up and communicate with all levels of the organisation
Demonstrates ability to manage complex and competing priorities through time management and organisational skills
Demonstrates ability to assess talent, coach, develop and manage performance
Demonstrates business acumen with strong strategic and analytical skills
Demonstrates excellent visual merchandising skills
Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
*
Job Types: Full-time, Permanent
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Work Location: One location