Job Description
Who We Are
Big things are happening at Sterling Furniture! As Scotland’s largest family-owned furniture and homewares retailing group and with over 40 years of market experience, our aim is to continue sourcing the highest quality on-trend products so the customer can find everything relating to the home under one roof. In 2019, we opened our first brand new concept store ‘Sterling Home’ in Uddingston, Glasgow to enormous success. From 2020 through 2022, we followed up with refurbishing and rebranding our Dunfermline, Glasgow, Edinburgh, and Aberdeen stores to the same standard, with many more exciting developments to come! As we build on decades of knowledge, this is a fantastic opportunity to assist in shaping the future of our business – there’s never been a better time to join the Sterling Furniture family.
Sterling Furniture is looking for a Furniture Salesperson to join the team in our Flagship store in Tillicoultry. We are looking for enthusiastic and positive individuals to join our team.
Alongside a competitive salary, generous holidays and staff discount - great on-the-job training will be provided to all new staff to ensure your success within our company.
Previous experience in a retail environment is not essential – just a great attitude and willingness to learn!
Role
To sell a wide range of furniture, liaise with customers on the shop floor to help them make informed decisions about their requirements and act as the main point of contact for customer aftersales and project management. 5 days over 7 - will include weekend working.
Responsibilities
- Greeting customers and finding out their needs
- Recommending, selecting and helping locate the right furniture
- Providing information on furniture care plan
- Upselling additional products such as Guardsman
- Making recommendations and closing the sale
- Processing sales documentation
- Processing credit paperwork, weekly sales returns, stock lists etc.
- Liaise face to face and on the telephone with customers
- Provide cover/support to other departments as and when necessary
Candidate Requirements
- Knowledge of customer service and sales principles
- High energy, resilience and tenacity
- A strong determination and desire to sell, with ability to close the sale
- Customer satisfaction orientated
- Well-developed communication skills and confident ability to speak with people face to face and on the telephone
- Numerical aptitude
- Competent in the use of Microsoft office
Person characteristics
- A “can do” attitude with a positive, calm and polite nature
- Reliable with ability to juggle a number of projects
- Team focused
Education
- Standard High School Educational Grades
- Work experience in Retail sales/furniture sales environment is desirable but not essential
What do we offer?
- Competitive salary
- Pension Plan
- Generous holidays
- Staff discount
- Free parking
- Friendly, modern working environment