Job Description
Attractive salary dependant upon experience + company vehicle + mobile phone + iPad.
Due to expansion and growth we are looking for an Area Manager within Newton Abbot & Torbay areas, we are particularly interested to meet people who live in Torbay and the surrounding areas who can build strong and sustainable customer relationships by managing the operational delivery of their commercial cleaning contracts.
This is a great opportunity for a career with a growing family owned company, whose people are committed to service excellence. Reporting to the Regional Operations Manager, the successful candidate will play a key role in maintaining customer satisfaction and ensuring contract retention.
We are seeking ambitious, driven people who bring new ideas that improve their services. If you are energetic and can deliver outstanding results, they will give you the opportunity to build a rewarding and successful career.
About the Area Manager role:
Delivering a quality cleaning service through a team of directly employed cleaners, you will follow up on areas for improvement that you have identified in your regular site visits and client meetings. You will deliver continual improvement through effective coaching and managing the performance of the cleaning team.
Key responsibilities of the job will include:
Regular planned, proactive visits to sites to meet with customers as part of the service monitoring process.
Recruitment and induction of cleaning staff, ensuring 100% absence cover, liaising with colleagues to marshal resources appropriately.
Ensuring that Health and Safety records are accurate and up to date.
Actively managing ‘At Risk’ contracts using action plans to monitor service recovery.
Ensuring that cleaners have the correct equipment and training to be as productive as possible, management of wages and stock budgets.
Activation of new contracts to ensure service delivery is world class from day one.
Maintaining operational standards and ensuring that training records are kept up to date.
About You:
The successful candidate will be able to demonstrate a good track record of, leading a team, customer service and people skills in a multiple site service industry. You must have: Integrity and be passionate about delivering first class customer service with a proactive approach to developing strong client relationships.
Experience of multiple site operations
Excellent verbal and written communication skills
Strong influencing skills, the ability to prioritise and meet deadlines
A clean driving licence
A smart professional appearance
A background in a service industry is preferable but experience in the cleaning industry is not essential
A clear Enhanced DBS check is a requirement for this role
You must be eligible to work in the UK
This is a permanent position on a 40 hours per week contract, Monday to Friday but flexibility is needed owing to early morning and evening contracts. This is not a 9 to 5 job and a flexible attitude to working hours is expected and reciprocated. Some evening and weekend work may be necessary as operational requirements dictate.
What you will get in return:
A company vehicle, mobile phone and iPad will be supplied, together with an attractive salary, commensurate with your experience, after successful probation period, a contributory company pension scheme and free access to an employee assistance programme.
Please contact for further information.
Job Types: Full-time, Permanent
Salary: £27,000.00-£30,000.00 per year
Benefits:
- Company car
- Company pension
- Wellness programme
Schedule:
Work Location: On the road
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