Job Description
The Operations Specialist supports senior store leaders in driving & executing store operations that enables and drives sales growth. They support in leading & driving front & back of house operational functions; H&S, Delivery & Merchandise Flow, Loss Prevention, Maintenance & Cash Handling. They are responsible for developing plans/training associates to support & execute operational activities consistently.
Generalist/Non-Generalist:
Store volume will dictate if your role is more generalist or non-generalist therefore more specialised in certain operations of the store.
Key responsibilities
● Supports, executed & trains associates on all H&S initiatives including but not limited to; Training, Risk Assessments, Floor walks & Checks
● Leads delivery teams ensuring product availability is flawless and delivered in a timely manner
● Actively participates & leads stock activities such as PSS, Markdowns, Stockfile Adjustments, Stocktakes & Parcels are delivered to a high standard & are consistent
● Supports store SLT with all cash handling activities such as Expenses, Overs & Unders are maintained and investigated in a timely manner
● Supports & trains associates on Loss Prevention initiatives ensuring there is strong understanding of factors to shrink at all levels
● Supports with logging & follow up any maintenance work that is needed to ensure the store is kept to a high standard
● Supports senior leaders to ensure the store is audit compliant at all times through participating in Mastercheck & Check mate inspections
● Supports overall store by demonstrating & training all brand and store initiatives
Qualifications/Preferences
● Ideally has a minimum of 1 years experience within a customer service focused or store operations environment
● Exhibits an authentic desire to exceed the customer’s expectations ● Proven ability to meet or exceed goals preferred
● Demonstrates a sense of urgency
● Has a healthy, competitive spirit, while maintaining a team focus ● Is resilient and bounces back quickly from setbacks
● Pursues opportunities to take on more responsibility
● Seeks out coaching from leaders and peers to improve productivity; leads own learning
● Demonstrates ability to improve customer satisfaction and drive customer loyalty
● Demonstrates excellent store operational skills
● Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
Key behaviours/Approach
● Ability to communicate effectively; both verbal and written
● Ability to form an effective and positive working relationships with other team members
● Ability to work in a team environment to achieve goals
● Have a genuine passion for retail
● Demonstrate genuine desire to provide excellent customer service ● Ability to multitask with attention to detail
● Enthusiastic and positive attitude to work
● Strive towards our best place to work ethos
Job Types: Full-time, Permanent
Schedule:
Experience:
- Retail sales: 1 year (required)
- customer service: 1 year (required)
Work Location: One location