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West Midlands Combined Authority Logo

Bus Station Manager

316a334

Birmingham, England

Today

37435 - 41890 GBP ANNUAL

West Midlands Combined Authority

www.wmca.org.uk

Birmingham, United Kingdom

Laura Shoaf

Unknown / Non-Applicable

Government

2016


Job Description

Permanent | £37,435 - £41,890 per annum + benefits

Permanent
Hours of Work: 36.5 per week
Reference number: WMCA00915
Salary: £37,435 - £41,890 per annum
Closes: Sun 5 Mar 2023

If you are a natural team leader and consider yourself to be an expert when it comes to delivering a great customer experience then this may be the role for you.
We are looking for someone who thrives within a fast-paced environment and enjoys a role with a lot of autonomy. We need a conscientious individual who will act as the eyes and ears for the organisation, to maintain our high standards of customer service and the health and wellbeing of all Bus Station users. Our aim is to deliver a smart, friendly, visible, customer-centric service to all bus station users.
The Bus Station Manager is a brand-new role within the organisation and has been put in place to manage the day-to-day operation of a cluster of Transport for West Midlands owned Bus Stations, ensuring a safe and operationally effective environment. You will create positive working relationships with a range of internal and external stakeholders and coach and direct your team to deliver an exceptional customer experience.
This is the perfect role for someone with direct management experience and an extensive background in customer service, who is looking for a change of industry. This role will allow you to make a real difference to the customer experience across our bustling sites and it’s a special opportunity to inject positive change.
Due to the nature of the role, there will be a requirement to work occasional weekends and bank holidays and work on-call shifts. You must be flexible to travel to different Bus Stations across the West Midlands.
What you will be doing

About you

*
About us*
WMCA is committed to a better connected, more prosperous, fairer, greener and healthier region. This is our vision. We will achieve our vision through living our values which are central to how we work and interact with our wider partners and stakeholders.
We’re a partnership organisation. Our people feel valued and respected, have a can-do attitude and are innovators. We try new ways of doing things, we aren’t afraid to fail, learn from what went wrong and try again. Our people are empowered to be creative and explore and innovate.
We are a “Leaders in Diversity” accredited organisation, are in the Inclusive Top 50 Employers List and are one of The Times Top 50 Employers for Women. As a Disability Confident Employer, we have made a positive commitment to interviewing all applicants with a disability who meet the essential role criteria. We are committed to building a team of people with varied backgrounds and experiences as we recognise that this will only benefit us as an employer, the more inclusive we are the better our work will be.
As an organisation, we will continue to adapt and develop to the opportunities and challenges ahead. We will continue to transform ourselves and our organisation into the best we can be, underpinned by our values and behaviours and everyone contributes towards achieving our vision.
Furthermore, wherever possible we will offer flexible working options which assist work-life balance. We are very happy to discuss a flexible working pattern that suits your needs, so please do not let that be a barrier to applying. If your values align with ours and you’re committed to working towards creating a future we can all be proud of, we want to hear from you.
About your application
You will be asked to upload an up-to-date CV and a supporting statement which demonstrates how you meet the essential criteria for the role for which you are applying.
If you would like to discuss alternative methods to the online application as a reasonable adjustment please contact the Resourcing Team ([email protected]
).
Our application process is designed to be anonymised. By doing this, we pay attention to relevant information and mitigate the potential for any unconscious bias. We ask all applicants to remove their name and avoid referring to protected characteristics, such as gender or age, when uploading their CV and Supporting Statement.
Location
16 Summer Lane, Birmingham, B19 3SD. Hybrid working conditions are currently in place which means working remotely and coming to the office when required.

Job Type: Permanent

Salary: £37,435.00-£41,890.00 per year


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