Operations Support Manager - Farnborough (Hampshire)
£35,000 - £37,000
At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team, and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure.
We have a great opportunity for an Operations Support Manager to support the Client Account Manager, leading the team, and being a point of contact for our client.
What you will be doing…
- Leading and motivating the enforcement team, making sure they have the tools and equipment to do their jobs
- Dealing with all written customer enquiries and complaints
- Preparing the monthly enforcement plan and to monitor success
- Assisting in developing Quality Assurance systems and procedures
- Receiving and administering the implementation and removal of parking suspensions
- Cost control of consumables items
- Controlling vehicle costs and maintenance through process management and telematics
What we are looking for…
- Excellent level of computer literacy in Microsoft Office, including, Word, Excel and Outlook
- Organised and self-motivated
- Experience with reporting and presenting to senior management
What’s in it for you?
- 25 days’ holiday plus bank holidays
- Pension Scheme
- Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel and socialising to health & wellbeing
- A Career development pathway that is tailored to you with our Learning and Development Team and Apprenticeship Programme
- Further career opportunities across our businesses within a range of different industries including Transport, Technology and Debt Enforcement.
- Enhanced Maternity and Paternity Package subject to eligibility criteria
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.